Field Customer Support Agent - East London

We’re looking for Field Support Agents to join our growing Field Debt Solutions team. In this role, you’ll help customers resolve their debts, support future payments, and find ways to reduce energy consumption.

Do you have an E or N post code and enjoy helping people? Are you looking for a varied, flexible role with opportunities to progress? If so, we’d love to hear from you!

Salary – £32,535, rising to £34,957 once fully trained, plus a London allowance depending on your home postcode.

We’ll provide everything you need, including a smartphone, tablet, Body Worn Camera, tools, uniform, vehicle and fuel card. Once trained, you’ll be eligible for our achievable reward scheme, with the opportunity to boost your earnings. There may also be opportunities to train to install PAYG meters.

No two visits are the same, and we’re proud to deliver excellent customer service. With flexible working, optional overtime, and plenty of independence, this is a role that offers variety, job satisfaction, and the chance to make a real difference. Apply today!

Here’s a taste of what you’ll be doing:

• Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.

• Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).

• Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.

• Recording job information using the appropriate paperwork or electronic equipment.

Are we the perfect match?

• Previous experience gained within a customer facing role with a real desire to help customers.

• Excellent verbal communication and negotiation skills.

• Basic PC skills with the ability to use a smart phone and tablet.

• Live within the E or N postcode area and happy to travel with overnight stays where required to complete training.

• A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).

• Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.

Here's what else you need to know 

• The salary for this role starts at £32,535 rising to £34,957 once fully trained. You can earn more through an on-target reward scheme and high performance.

• London allowance is £3,900 (£325 per month) for home post code being within 10.5 miles of Charing Cross and £2,000 (£166.67) if outside.

• Your role also includes a monthly £10 electric and £10 Broadband allowance

• This is a permanent role.

• Excellent parental leave allowance. 

• Any questions on the role - please reach out to [email protected]  

• Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds 

• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings 

• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you 

• Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture 

• Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone 

• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process 

• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way 

• For all successful candidates.  Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.