Account Executive

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Position: Account Executive (Non-Union)           

Division: Sales

Manager: Greg Gibeault

Location: Multiple Locations

At ISM, we partner with industry leaders to design, build, manage, and modernize mission-critical technology environments. We combine deep technical expertise with a people-first culture, ensuring our clients and our employees are set up for long-term success. Backed by Kyndryl, ISM offers the scale, credibility, and resources of a global organization with the agility of a focused, client-centric team.

Are you driven by impact — the kind that comes from owning meaningful client relationships and shaping outcomes that endure? As an Account Executive at ISM, you will have overall ownership and accountability for one or more strategic client relationships. This role is focused on driving sustainable growth within assigned accounts, while also building trusted partnerships and ensuring a strong, consistent client experience. 

You will serve as the primary point of accountability for the client relationship — balancing commercial growth, financial performance, and customer satisfaction. You will work closely with delivery leaders and internal partners to ensure alignment across pursuits, contracts, and outcomes, and to maintain confidence and trust as the relationship evolves. You will also play a visible leadership role in shaping client strategy and representing ISM across both the client and internal ecosystem. 

If you thrive in complex client environments and executive-level engagement, this role offers the opportunity to make a meaningful, long-term impact. 

This is a non‑union role subject to regular business working conditions, and involves travel to customer sites as needed.

NOTE: the preferred work location for this position is Saskatchewan, Alberta, Manitoba or Ontario, and will be dependent upon the location of the successful candidate.  

Responsibilities:

• Own and lead the end-to-end client relationship for assigned accounts, including growth, retention, customer satisfaction, and profitability (P&L) 

• Develop and execute account growth and retention plans, driving proactive growth through renewals, expanded scope, and new offerings aligned to client strategies

• Build and maintain strong executive-level relationships, serving as a trusted advisor to business and IT leaders

• Develop a deep understanding of client vision and priorities to identify, shape, and advance complex opportunities within client organizations

• Lead consultative discussions that connect ISM services to measurable business outcomes

• Position ISM as a strategic partner, not simply a technology or service provider

• Lead and support proposals, pricing strategies, and client presentations

• Partner with delivery and internal teams to ensure alignment between contractual commitments, services delivered, and the client experience

• Provide senior-level oversight across the client lifecycle, addressing risks or escalations as needed to maintain confidence and momentum

• Lead pipeline development, opportunity prioritization, and forecasting for assigned accounts

• Ensure strong governance, contractual compliance, and ethical account leadership

• Act as the voice of the customer while balancing ISM’s commercial and operational priorities

• Influence and lead cross-functional teams through credibility, collaboration, and accountability

• Contribute to continuous improvement of ISM’s account management and client engagement practices

Who You Are

Qualifications:

• Significant experience in senior account management, client partnership, or consulting roles, preferably in the IT services industry

• Degree from an accredited university or college, or an equivalent combination of education and experience

• Proven success owning strategic, multi-stakeholder accounts in complex environments

• Strong executive presence with the ability to engage Director, VP, and C-suite stakeholders

• Demonstrated experience managing account P&L, including revenue growth, cost management, and profitability

• A consultative and growth-oriented mindset, with the judgment to advise, influence, and challenge constructively

• Strong business and financial acumen, with the ability to translate strategy into execution

• Proven track record of driving account growth and ensuring customer satisfaction

• Experience leading complex opportunities, renewals, and account expansions

• Experience responding to RFPs and RFIs is an asset

• Knowledge of IT services and related technology platforms is considered an asset

*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.