Job Description Summary:

The E-commerce Content & Operations Specialist is responsible for the visual content and day-to-day operations of the company's B2B e-commerce platform. This role combines hands-on visual content production — banners, videos, and marketing assets — with e-commerce operations support such as promotion setup, product launch coordination, and cross-functional collaboration.

The position ensures the platform's overall look & feel stays aligned with brand and company identity, while new products, promotions, and campaigns go live accurately and on time. The ideal candidate uses AI tools to work smarter — producing visual content faster and handling operational tasks more efficiently. The Specialist reports to the E-commerce Planning Manager and supports the needs of the Sales & Operations Management Department.

Job Description:

Key Responsibilities

A. Visual Content Creation & Design (Core)

• Create and manage online visual contents — website banners, infographics, GIF assets, and short-form promotional videos

• Create and maintain Product Detail Page (PDP) contents design and image updates

• Produce marketing and campaign contents in alignment with brand/company identity and business strategy

• Leverage AI-based tools (e.g., Adobe Firefly, generative image/video tools) to accelerate asset creation, ideation, and iteration while maintaining brand quality

• Develop and maintain guidelines for how visual assets are displayed and used across the platform

• Research trends and build mood boards to strengthen content strategy

B. Promotion Setup & Campaign Operations

• Set up and configure on-site promotions, banners, and campaign content on the B2B platform

• Coordinate promotion timing, accuracy, and display with Marketing and Sales stakeholders

• QA promotional content, pricing, and display prior to go-live to prevent customer-facing errors

C. Product Launch Support

• Support new product launches by ensuring listings, category pages, and promotional content are accurate, clear, and ready on time

• Maintain product pages and improve how products are presented on the platform

• Coordinate launch timelines and required assets across contributing teams

D. Cross-Functional Coordination & Process

• Act as the connector across Marketing, Sales, IT, Operations, and Design to keep projects aligned on priorities and timelines, driving tasks through to completion

• Apply AI tools to streamline operations — e.g., AI-assisted copy/content drafting, QA support, and workflow automation — to improve speed and accuracy of repetitive tasks

• Document operational files and requirements, and help build simple, repeatable processes that scale

• Support UX/UI testing and A/B experiments to improve the customer experience

E. Platform Content Management & Other Duties

• Organize and maintain website contents

• Support other department-related duties and ad-hoc tasks as needed

Knowledge, Skills & Abilities (KSA)

Ideal Candidate: We are especially interested in candidates who use AI to work smarter — whether creating visual content faster with generative AI tools, or handling operations more efficiently through AI-assisted workflows. Demonstrated ability or hands-on experience here is a strong differentiator.

Must-Haves

• High proficiency in Adobe Illustrator and Photoshop; video creation/editing capability (e.g., Premiere Pro or After Effects)

• Strong attention to detail and time management skills in a high-volume, time-sensitive environment

• Ability to manage and coordinate multiple concurrent requests and shifting priorities, delivering high-quality outcomes from start to finish

• Strong, clear communication and cross-functional collaboration skills

• Ability to work independently while following overall management strategy, with full ownership of responsibilities

Preferred / Nice-to-Haves

• AI for content creation: hands-on experience using AI/generative tools for visual content (e.g., Adobe Firefly, Midjourney, generative image/video, AI upscaling/retouching)

• AI for operations: experience applying AI to improve efficiency (e.g., AI-assisted copywriting, prompt-based tools, workflow/QA automation)

• Experience with e-commerce platforms (e.g., Magento, Odoo) and catalog/content management

• Familiarity with promotion setup, product listing, or B2B commerce workflows

• Basic comfort with spreadsheets/data and dashboard reading (e.g., GA4, Looker Studio) or a genuine willingness to learn

• Some exposure to A/B testing, conversion optimization (CRO), or UI/UX basics

• Proficiency with MS Excel / Word / PowerPoint

Attitude & Attributes

• Professionally passionate, with a positive attitude and readiness to embrace the Kiss Culture environment

• Curious about new tools and technologies, with a willingness to experiment and adopt AI to improve day-to-day work

Benefits

• Premium Medical Insurance Coverage

• 401(k) Savings Plan

• Paid Time Off (PTO) based on seniority

• Paid Holidays

Additional Workplace Offerings (subject to change or eligibility.)

• Annual Bonus Plan

• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room

• Summer Fridays

• Complimentary Gourmet Breakfast, Lunch, and Dinner

• Relocation Support for New Hires

• Work Anniversary Recognitions

• Congratulatory & Condolence Gifts

• Employee Referral Bonus Program

• License/Certification Reimbursements

• Corporate Employee Discounts

• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card

• Commuter Support (Shuttle Bus Program and EZPass Support)

• Vehicle Perks

Qualification(s):

Education(s):

Bachelor of Arts (B.A)

Work Experience:

Experience Range II: 2 - 4 years of relevant experience or industry exposure in a related field

Skill(s):

Graphic Design, Planning Process, UI/UX Design

Language(s):

English

Certification(s):

Not Applicable

The anticipated compensation range is

22.75 - 44.50 USD Hourly

Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.