Partner Success Associate - 1308

Our Opportunity:

Fetch is a venture-backed company redefining multifamily living through four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage. From secure, direct-to-door package delivery to community-wide valet trash, 24/7 essentials delivered through Fetch Market, and flexible storage solutions, Fetch streamlines operations for property teams while creating unmatched convenience for residents. Operating nationwide with rapid growth ahead, we combine logistics, technology, and hospitality to shape the future of multifamily living.

We are hiring for a Partner Success Agent to join a small team within the department that specializes in Valet Trash Operations. This agent will assist our 1099 Service Partners with onboarding, account management, scheduling, active block issues, payment questions. They will monitor active blocks and proactively reach out to offer assistance. As a Driver Support agent, you will report to a Partner Success Lead and work closely with leadership to provide above and beyond support to our Service Partners. We are looking for someone with a strong work ethic who can contribute to a positive atmosphere within the team.

 

What you'll do:

• Assist 1099 service partners with onboarding and account management.
• Monitor service dashboards and proactively reach out for real-time support.
• Respond to delivery partner inquiries on Gladly via phone, e-mail, and text.
• Cross-reference internal data to make decisions on 1099 account status.
• Relay operational issues with local warehouse teams and operations managers.
• Troubleshoot technical problems and deliver clear outcomes and solutions.
• Prioritize tasks in a fast-paced and high pressure environment.
• Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole.
• Communicate with a professional and friendly tone.

• A passion for creating an amazing customer experience

What you'll need:

• Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner
• Strong critical thinking skills to resolve potentially difficult situations
• Strong analytical, listening, writing, and oral skills in English
• Ability to learn web-based user support applications quickly
• Dependable and punctual with time management skills
• Flexible schedule, willing to work weekends
• High level of comfort and familiarity with smartphone applications (iOS and Android)
• Undergraduate or equivalent degree preferred

• Spanish/Bilingual is a plus