Risk Management Associate

JOB TITLE:  Risk Management Associate                 

COMPANY:  Circle K Stores, Inc.

DEPARTMENT:  Risk Management        

LOCATION:  Raleigh, NC

WORKER TYPE: Temporary

ASSIGNMENT LENGTH: Approx. 6 Months

JOB SUMMARY: The Risk Management Associate plays a key role in managing and processing claims from both internal and external sources. This position ensures the efficient flow of communication across departments and external partners, while maintaining confidentiality and handling sensitive information with discretion.

RESPONSIBILITIES/ACCOUNTABILITIES:

• Claims Management:
• Review and enter Workers’ Compensation (WC) and General Liability (GL) claims into the Risk Management Information System (RMIS).
• Assign claims to appropriate adjusters and attach supporting documentation.

• Communication & Coordination:
• Receive, screen, and route incoming calls, mail, and emails from employees, vendors, and customers.
• Monitor the Risk Management inbox, respond promptly to inquiries, and escalate issues as needed.
• Act as a liaison between internal departments and external stakeholders.

• Video Request Handling:
• Track and manage video requests from external agencies and internal teams.
• Retrieve and copy store videos, and distribute them to requesting parties.

• Legal Process Support:
• Process Service of Process documents from the Registered Agent to ensure timely handling of lawsuits by adjusters.

• Additional Duties:
• Support special projects and training sessions as assigned by the Manager.

KNOWLEDGE, SKILLS AND OTHER QUALIFICATIONS REQUIRED:

• High school diploma or equivalent required
• Proficiency in administrative tasks including typing (40–45 wpm), filing, data entry, and customer service.
• Intermediate knowledge of Microsoft Word, Excel, Outlook, and Windows OS.
• Strong verbal and written communication skills.
• Ability to gather, assess, organize, and verify data accurately.

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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