Director, Client Experience – Advancement and Alumni Engagement

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Description

The Division of Advancement and Alumni Engagement utilizes resources, technology, and business for the purpose of constituent engagement, donor research and solicitation, and stewardship throughout Emory University and Health Systems. Our mission is to inspire and steward meaningful, lasting relationships that elevate engagement and giving to fulfill Emory’s mission to serve humanity. We are currently seeking a Director, Client Experience – Advancement and Alumni Engagement.

 

Technology and Innovation (T&I) is the technological engine of Advancement and Alumni Engagement (AAE), ensuring that technology investments, data infrastructure, and innovation capabilities are all aligned to and in service of divisional goals. The Client Experience team serve as the tactical bridge between business needs and operational solutions. They interact with other AAE departments and heavy AAE technology users to provide seamless, intuitive, and supportive experiences across all divisional departments. This role leads the Client Experience team, to ensure AAE teams have a dedicated advocate who understands their needs and can translate them into valuable solutions. This position will report to the Assistant Vice President, Technology and Innovation.

 

KEY RESPONSIBILITIES:

• Directs special projects for a department, school, unit, or program in Advancement and Alumni Engagement.
• Manages and helps develop the strategic planning processes and oversees progress toward achieving project goals for a specific unit.
• Develops and administers project budgets. Participates in the identification of funding sources, initiatives and strategies.
• Prepares communication documents for articles, reports, and/or presentations.
• Develops short and long term project goals and objectives.
• Represents and promotes projects at speaking engagements and with various constituencies.
• Conducts research, analyzes data and identifies and summarizes trends. Develops and prepares reports.
• Serves as a liaison with other university departments.
• May supervise staff.
• Performs related responsibilities as required.

ADDITIONAL JOB DETAILS: In addition to the duties outlined above, the Director may be required to:

• Manage high priority, division wide projects in support of AAE strategic goals.
• Lead, mentor, and develop team while providing direction and oversight on team priorities, workload, and professional growth.
• Oversee the team's work as product owner partners for tools and technology utilized across AAE including gathering functional requirements, facilitating technology governance, and representing users in the T&I Agile delivery processes.
• Represent the department or serve as primary contact working with other departments across the division/University.

MINIMUM QUALIFICATIONS:

• A bachelor's degree and five years of experience in administration, fundraising, alumni engagement, fundraising campaigns, or related experience.

PREFERRED QUALIFICATIONS:

• Successful candidates will have extensive experience providing operational support to multiple large-scale fundraising/engagement programs.
• They will be skilled at building and maintaining strong relationships, have advanced knowledge strategically utilizing Advancement technology, and be comfortable working in an evolving environment.
• Successful candidates will have extensive experience managing projects, budgets, and financial reports, working with various technologies including advanced knowledge and experience with Microsoft Office Suite, mass email applications, database and project management software, and CRM systems.
• Project Management Certification.
• Skills with Microsoft Excel, PowerPoint and Word.
• Proficiency in fundraising reporting and counting. Strong database technology and project management skills.
• Strong interpersonal and problem-solving skills with attention to detail, the ability to work with ambiguity, and navigate a complex work environment.
• Strong organizational, written, and verbal communication skills and possess the ability to manage multiple projects simultaneously.
• Experience leading teams, working independently as well as collaboratively to achieve goals, with a commitment to delivering exceptional customer service.
• Prior experience in administrative management, advancement, fundraising, campaign, alumni engagement, non-profit, or a university setting.
• Flexibility to accommodate changing priorities and deadlines.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at [email protected] or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.