WaterShed Visitor Services Specialist

Join us as a WaterShed Visitor Services Specialist to create welcoming and engaging experiences for visitors while providing excellent customer service, leading exhibit hall tours for the public and K–12 groups, and supporting educational programs and daily operations. This role also assists with administrative tasks, facility safety and upkeep, and opening and closing the building. This position works a Tuesday–Saturday schedule, with regular Saturday availability required.

Required Knowledge, Experience, And Training

• Experience working with the general public or children.

Licensing And Other Requirements

• First aid and CPR certification or the ability to obtain within 6 months of hire date.

Special Requirements
Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Provides excellent customer service while greeting and interacting with the public. 

Conducts guided tours of the exhibit hall for the public and K-12 school groups. 

Performs a variety of administrative functions including scheduling group visits, answering phones, compiling staff schedules and tracking data. 

Supports education coordinators with a variety of tasks, including room set up and clean up, inventorying and restocking of supplies and compiling educational materials. Supports volunteer and teen program efforts. 

Oversees and monitors activities to ensure a safe environment for patrons and staff. Opens and closes building. Reports issues. 

Performs light janitorial tasks. 

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.Additional Required Knowledge, Experience, And Training
Knowledge of: 

• customer service best practices; 
• office practices and procedures; and 
• computers and related programs

Ability to: 

• communicate effectively verbally, engage an audience, and maintain good working relations with clients of all ages; 
• learn environmental education techniques to teach about Boise's water and climate action; 
• compile and present educational program material; 
• interact with the public and co-workers in a friendly and professional manner; 
• understand and comply with all rules, policies and regulations; maintain prompt and regular attendance;
• communicate effectively in the English language at a level necessary for efficient job performance; and 
• perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.

Preferred Knowledge, Experience, And Training

• One year of experience in customer service or education.
• Bilingual English/Spanish oral proficiency.

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts
The noise level is frequently moderate. Work includes sensory ability to talk and hear. Employees will sit.

Working Environment
The work environment will include inside conditions and outdoor weather conditions. Work includes protected exposure to bodily fluids and chemicals.
This position works: This position works Tuesdays - Saturdays