Client Services Associate Project Manager Packaging

The Associate Project Manager takes on full study management of own projects coordinating across all technical and service aspects of a project and all project related activities through to study completion. 

Key Responsibilities:  

• Responsible for ensuring that all business activities come together in a timely manner to meet the customer, business and study requirements. 

• Coordination and communication of all relevant activities, both internal and external to ensure that all services and products are ready for the start of the study or as required by the customer. 

• Evaluates and determines the preliminary design of the study and collates all the required information in order to enable an effective delivery of the study. 

• Use of appropriate project planning tools, forms and processes to communicate milestones and critical path activities and responsibilities. 

• Works with the Master Production Scheduler to optimize production of clinical supplies balancing the customer requirements with best use of available capacity. 

• Creates and/ or supports creation of batch documentation / distribution set up documentation, operational documents using internal systems. 

• Monitors project activities and day to day business. 

• Provides accurate and timely financial forecasting/reporting and is responsible for revenue recognition for projects. 

• Timely provision of reports and other information to customers if applicable. 

• Ensures compliance to data maintenance/study filing systems and maintains accurate records for all work undertaken. 

• Applies Good Manufacturing Principles in all areas of responsibility. 

• Demonstrates and promotes the company vision. 

Minimum Requirements/Qualifications: 

• Requires understanding and competent use of SOPs required by company Quality standards. 

• Requires excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines. 

• Requires strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients. 

• Requires ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations. 

• Requires ability to learn and master all internal systems associated with projects (i.e. Salesforce, GPMS, Trackwise). 

Experience required of/in: 

• Requires accredited college, university or recognized professional degree, preferably in a health related field. 

• Ideally requires 1-2 years of successful experience in project management as a Project Support Associate. 

• Requires strong interpersonal and communication skills to include excellent relationship building. 

• Requires proficiency in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook). 

• Requires proven experience with customers in a dynamic environment. 

• Requires excellent communication, organizational skills and project co-ordination skills. 

Preferred Qualifications: 

• Prefer proficiency in appropriate project planning tools e.g. Microsoft Project to communicate milestones and critical path activities and responsibilities. 

• Prefer in depth understanding of clinical trials. 

• Prefer basic understanding of Project Management concepts. 

• Prefer Certification in Project Management by a recognized institution in project management. 

Work Conditions/Physical Requirements: 

• Must be able to use a computer up to 8 hours per day. 

• 10 - 25% Travel as needed. 

How will you get here?

• Demonstrated leadership behaviours aligned to Thermo Fisher Scientific Core Competencies and 4i Values.

• Strong communication and relationship-building skills, with the ability to influence across all levels of the business.

• Self-motivated, adaptable, and resilient, with the ability to prioritise and deliver under tight deadlines • Appreciation and respect for diversity, cultures, and professional workplace standards.

• Flexible and adaptable, with the ability to respond to last-minute changes while maintaining a positive and “can do” attitude.

Note:

This job description outlines the role’s primary responsibilities and expectations but is not an exhaustive list. Duties may evolve based on business needs.