Case Worker

• Permanent Part-Time position | 22.8 hours per week

• Location: Spring Hill, Brisbane, QLD 4000

• Salary: $49,141.93 Base Salary + Super + not-for-profit salary packaging benefits

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. 

Find out more about us and our purpose.

Your opportunity

Join Mission Australia's Inner City Services team and support men experiencing homelessness to maintain stable accommodation and improve their wellbeing.

Based at our supported accommodation service in Spring Hill, you will work alongside a dedicated team providing practical support and tenancy sustainment assistance to residents. The service operates 24 hours a day, 7 days a week and provides accommodation and support to men who are experiencing or at risk of homelessness.

As a Case Worker, you will build strong relationships with residents, respond to day-to-day support needs, assist with referrals and service connections, and help create a safe and respectful living environment. Working closely with internal teams and external support services, you'll play an important role in supporting residents to sustain their tenancy, improve their wellbeing and work towards their individual goals.

This role is ideal for someone who enjoys frontline community services work, demonstrates strong professional boundaries, communicates effectively with people experiencing complex challenges and can confidently respond to situations requiring empathy, de-escalation and sound judgement.

Your key responsibilities will be to

• Provide person-centred support to residents within a supported accommodation environment.

• Build positive and professional relationships that encourage engagement and independence.

• Support residents to maintain their tenancy and connect with appropriate services and supports.

• Assist with assessments, referrals, case planning and service coordination activities.

• Respond appropriately to incidents, resident concerns and wellbeing needs.

• Support residents experiencing mental health challenges, crisis situations or other complex needs.

• Maintain accurate case notes, reports and client records.

• Collaborate with internal teams, external services and community stakeholders to achieve positive outcomes.

• Contribute to a safe, respectful and supportive living environment for residents.

Requirements for success

• Relevant qualification in Community Services, Human Services, Social Work or a related field, or equivalent experience.

• Experience supporting people experiencing homelessness, mental ill-health, trauma, alcohol and other drug concerns, or other complex support needs.

• Demonstrated ability to build rapport and maintain professional relationships with vulnerable clients.

• Strong communication and conflict resolution skills, including the ability to de-escalate challenging situations.

• Understanding of trauma-informed, recovery-oriented and person-centred practice.

• Ability to work collaboratively within a multidisciplinary team and with external service providers.

• Sound administration, reporting and record-keeping skills.

• Current First Aid Certificate

• Current Driver Licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference

• Not-for-profit salary packaging, reducing your tax (details via AccessPay)

• Free external, confidential counselling and access to chaplaincy support.

• Volunteering opportunities  

• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.  Please apply as soon as possible to be considered. Thank you.