Applications and Data Administrator

Be a Star at Straz Center for the Performing Arts!

The Applications & Data Manager manages Straz Center's internal applications and data systems, ensuring they operate efficiently, integrate seamlessly, and effectively support cross-departmental workflows. This position plays a vital role in system configuration, data governance, user support, and project management across major platforms such as CRM/ticketing, fundraising, finance/ERP, HRIS, and communications systems. This is a high-impact role that works closely with multiple teams to ensure technology supports business processes across the entire organization

Located in downtown Tampa, the 335,000 square-foot Straz Center, one of the largest performing arts complexes in the country, offers a team-based work environment that shows our dedication to the community every day. We reward our full-time employees with a strong benefits package including options for health/dental, vision, etc., discounted downtown parking, food and show discounts, plus a generous 403(b) plan and up to 27 days of PTO/Holidays per year.

Essential Functions:

Production Application Management:

• Coordinates with the various departments to configure and customize the production applications that meet the organization's specific needs and business processes.
• Installs, configures, and maintains all Production software, including deployment of any updates and patches.
• Manages integrations with other systems. Works on API development and integration with third-party tools as needed.
• Monitors system health and performance, identifying and resolving issues, promptly.

Application Security and Access Control:

• Enforces security policies and access controls to protect sensitive customer and financial data.
• Coordinates to manage user permissions and roles within the system.

Database Administration and Security:

• Monitors and diagnoses database performance issues.
• Conducts annual compliance testing and verification.
• Coordinates backup and recovery strategies of the business applications and databases.
• Keeps data secure by managing accessibility.

Data Governance:

• Establishes and maintains robust data governance practices, ensuring the accuracy, security, and compliance of our organization's data assets.
• Develops and implements data governance policies, standards, and procedures.
• Ensures adherence to data quality standards across the organization.
• Assigns and manages data stewards responsible for specific data domains.
• Collaborates with business units to define data ownership and accountability.
• Conducts training sessions to promote data governance awareness and best practices.
• Communicates with stakeholders to gather requirements and address concerns.
• Establishes and leads an internal standing data governance committee made up of business data stakeholders.

Data Integrity and Validation:

• Works with various departments to establish, coordinate, and maintain data integrity and validation procedures.
• Determines the correct source of data and designs and makes recommendations based on user requirements.
• Ensures all database objects are developed correctly.
• Stays abreast of peer data integrity processes, methods, and technology tools.
• Places data integrity and validation in the forefront of all work efforts.

Business Intelligence, Analytics, Data Warehousing and Reporting:

• Creates, oversees, and supervises reports, including, but not limited to SQL SSRS, InfoMaker, SySense, Power BI, & Tableau.
• Creates, filters, and groups BI visualization data.
• Designs and develops business analytics schemas.
• Designs and maintains the organization's data warehouse, including the collection, organization, and utilization of all data and statistics from both internal and external data sources.
• Designs and develops ETL (Extract, Transform, Load) processes.
• Oversees, supervises, develops, and optimizes data solutions for the benefit of the organization.
• Advanced User Support: Provides advanced technical support for all production applications, assisting help-desk personnel and end-users when necessary.
• Documentation and Training: Provides updated documentation on the current process/procedures for ongoing maintenance of all production software. Provides training materials, and in some instances perform training, of all production software, as well as coordinate any vendor partner training curriculum for newly implemented production software.

Project Management:

• Coordinates with the Senior Director of IT to maintain project plans and monitor work progress.
• Develops project plans, timelines and communications.
• Creates and maintains change management, standard operating procedures, and other technical documentation.
• Communicates with application vendors for technical support, issue resolution, and updates.
• Oversees any consultants engaged for any respective application and data related projects.

Additional Responsibilities:

• Oversees and supervises the organization's business applications including the deployment of new version upgrades and patches for the organization's primary and secondary applications.
• Understanding of and adherence to the change management policies and procedures.
• Provides second tier support for business application users and escalates to vendors as needed.
• Provides end user support, testing, and training.
• Oversees and supervises the creation of training programs, facilitates workshops, and vendor coordinated training on business applications, including new and updated releases.
• Makes recommendations on business application products and improvements.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Experience in developing and optimizing complex data and reporting solutions using relational databases.
• Experience with dashboarding visualization tools.
• Expert-level experience with Microsoft 365 Environment.
• Understanding of APIs, SQL, ETL processes.
• Experience in supporting multiple users and on-line transaction processing systems.
• Ability to troubleshoot complex application problems and work with support staff to resolve.
• Ability to work on multiple projects simultaneously.
• Must have excellent written and verbal communication skills.
• Self-Starter: ability to work without supervision.
• Strong problem solving and analytical skills.
• Flexibility to work in a 24/7 operational environment, to provide rapid respond to system outages and after-hours support.

Certifications:

• Database Administrator or equivalent work experience required
• CRM Certification or equivalent work experience preferred

Education and Work Experience:

• Bachelor's degree or equivalent experience required.
• 7+ years of experience managing enterprise application databases, integrations and IT projects.
• Experience leveraging reporting, analytics, and CRM platforms to drive insights, optimize processes, and support organizational objectives.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this job, the employee is regularly required to communicate over the phone. The employee is frequently required to traverse the facility, exchange information, and operate equipment.
• The employee is occasionally required to move up to 25lbs, ascend/descend/work atop ladders, move in confined spaces, and reach.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• The noise level in the work environment is usually moderate.

Special Conditions of Employment:

• The nature of this job provides for this position to be carried out working in a hybrid work environment both on site and remotely as determined by the Sr. Director of IT and the VP of Administration.

* As a condition of employment and in compliance with Florida House Bill 531, the candidate(s) selected for this position are required to complete a Level 2 background screening through FLClearinghouse. Please use the following link to view more about the required screening: https://info.flclearinghouse.com. Failure to complete the screening or meet the requirements may result in disqualification from consideration.

The David A. Straz, Jr. Center for the Performing Arts, Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Please visit our website at www.StrazCenter.org to learn more about the Straz Center.