- Location
- Medical Plaza North, United States of America
- Workplace
- Hybrid
- Type
- Full-time
- Education
- Bachelor
- Source
- Workday
Description
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
Position responsible for programming complex operating systems and utility packages in support of development projects and business objectives.The Systems Program Analyst is responsible for supporting, maintaining, and modernizing complex server environments, operating systems, and cloud infrastructure critical to Memorial Hermann’s business and patient care operations. This role focuses on troubleshooting server and cloud system issues, responding to and resolving outages, managing support tickets, and collaborating with cross-functional IT teams to ensure infrastructure reliability and performance. In addition to core enterprise server administration, this position serves as a key technical resource for Microsoft 365 engineering, focusing on the deployment, administration, and optimization of Exchange Online, hybrid mail flow validation, cloud migrations, and identity integration. The ideal candidate is an experienced systems administrator with strong problem-solving abilities, excellent communication skills, and deep knowledge of automation, infrastructure technologies, and M365 cloud architecture. This position also participates in an on-call rotation and serves as a technical resource and mentor while supporting projects and strategic operational initiatives across the organization.
Job Description
Desired Skill Set
Advanced server administration experience
Strong troubleshooting and root cause analysis skills
Experience managing system outages and critical incidents
Knowledge of server operating systems, hardware, and infrastructure
Understanding of automation and scripting concepts
Experience with ticketing and incident management systems
Strong communication and cross-functional collaboration skills
Excellent organizational, planning, and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Experience mentoring or supporting technical team members
Ability to participate in an on-call rotation and respond to urgent issues as needed
Minimum Qualifications
Education: Bachelors Degree
Licenses/ Certifications: (None)
Experience / Knowledge / Skills:
Two (2) years of industry experience or 6 years of industry experience in lieu of degree
Experience assisting other programmers
Strong problem-solving skills
Demonstrated pattern of growth in ability to lead others
Planning and organizational skills
Demonstrated record of good communication skills
Increasingly responsible experience with technical skills in a large, complex corporate Information System
Advanced knowledge of mainframe, minicomputer, microcomputer, networking and telecommunications strategies, environments, equipment, operating systems, development tools and methodologies.
Principal Accountabilities
Installs, tests, debugs, customizes and tunes more complex operating system and utility packages.
Develops, prioritizes and executes projects according to established schedules and timeframes.
Follows and enforces technical and documentation standards
Demonstrates in-depth knowledge and techniques in supporting other systems and application programmers in projects and complex problem-solving efforts.
Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, and supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Other duties as assigned.
