Technical Solutions Engineer – BMS / HVAC Controls

Location: Remote – APAC
Employment Type: Full-time / Independent Contractor
Work Arrangement: 100% Remote

About the Role

We are looking for a Technical Solutions Engineer with a strong background in BMS/HVAC controls and hands-on experience troubleshooting building automation systems and network-related issues.

You’ll work closely with customers, Sales, Customer Success, and Deployment teams, acting as a technical point of contact for BMS integrations, connectivity issues, data quality, and other technical escalations.

Key Responsibilities

• Provide technical support to customers through email, tickets, and remote calls.

• Troubleshoot BMS/HVAC controls, BACnet/Modbus integrations, and connectivity issues.

• Diagnose network-related issues involving IP addressing, DHCP, VLANs, firewalls, DNS, and related configurations.

• Support Sales and Customer Success teams with technical questions and customer requirements.

• Assist Deployment teams with technical escalations during building integrations.

• Investigate and resolve complex issues independently, escalating only when necessary.

• Create and maintain technical documentation, troubleshooting guides, and knowledge-base content.

• Work with Product and Engineering teams to communicate recurring technical issues and product feedback.

What We’re Looking For

• 3–5+ years of hands-on experience in BMS, BAS, HVAC controls, or building automation.

• Practical experience with BACnet and/or Modbus integration and troubleshooting.

• Strong understanding of IP networking and building network environments.

• Experience working with BMS platforms such as Niagara/Tridium, Schneider, Honeywell, Johnson Controls, Siemens, Delta Controls, Distech, Trane, Carrier, or similar.

• Experience providing technical support to external customers or managing a technical support/case queue.

• Strong troubleshooting and root-cause analysis skills.

• Ability to explain technical issues clearly to both technical and non-technical stakeholders.

• Strong written and verbal English communication skills.

• Comfortable working independently in a remote, international environment.

Nice to Have

• Experience with Niagara/Tridium or Master Systems Integrators (MSIs).

• Experience with enterprise customer environments.

• Familiarity with ticketing platforms such as Zendesk, ServiceNow, or HubSpot.

• Experience supporting IoT, building technology, or connected-device solutions.

What We Offer

• Fully remote work setup

• International and collaborative working environment

• Opportunity to work with building technology, IoT, and BMS solutions

• Competitive USD-denominated compensation

• Exposure to enterprise customers and projects across APAC

Interested?
If you have strong BMS/HVAC controls experience and enjoy solving complex technical problems while working directly with customers, we'd love to hear from you.