Service Advisor

Description

Portland, OR | BMW | Luxury performance brand | 1+ year experience required | Automotive service experience required | Pacific Northwest | Veterans encouraged to apply | $40,000 - $100,000+ OTE

IS THIS YOU?

• You're an experienced service advisor who earns guest trust through clear communication, accurate estimates, and following through on every commitment -- every time

• You have 1+ year of service advisor experience and you're ready to bring that foundation to a well-run BMW store in one of the Pacific Northwest's most distinctive markets

• You're looking for a high-earning advisory role at a luxury brand where your professionalism and your follow-through translate directly into guest loyalty and consistent income

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

BMW of Portland serves a loyal, enthusiastic owner base in a city that values authenticity and genuine care. BMW drivers are engaged with their vehicles and attentive to the service experience -- they return to the advisors who communicate clearly, present recommendations honestly, and treat their time as if it matters. The Service Advisor here has a real opportunity to build lasting relationships with guests who become clients for life.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery

• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations

• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest

• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

• Identify and present additional service recommendations that protect guest safety and vehicle performance

• Deliver a consistent, professional BMW-standard guest experience that keeps owners coming back

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

WHAT WE'RE LOOKING FOR

• 1+ year of service advisor experience at a franchised dealership -- required

• BMW or European brand experience a strong plus -- familiarity with BMW service processes, warranty procedures, and the brand's guest expectations is a meaningful advantage

• Clear, composed communicator -- able to explain service needs in plain language and follow through without gaps

• Highly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiable

• Demonstrates a high HQ (Hospitality Quotient) -- kindness and optimism, genuine curiosity, strong work ethic, empathy, and integrity

• Comfortable with DMS platforms -- Reynolds & Reynolds or CDK experience preferred

• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $40,000 - $100,000+/yr

• Paid BMW manufacturer and product training

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard

• Employee vehicle purchase and service discounts

WHY BMW OF PORTLAND

• Portland's BMW ownership base is loyal and relationship-driven -- guests here return to the advisors who communicate honestly and follow through, building a book of repeat clients that compounds over time

• BMW's performance culture and technically sophisticated vehicle lineup make the advisory work here genuinely engaging -- guests who care about their vehicles appreciate an advisor who does too

• A Pacific Northwest market that rewards authenticity -- Portland BMW owners value a service experience that is honest, unhurried, and professional

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Advisor does every day

If you're an experienced service advisor ready to build a high-earning career at a well-run Pacific Northwest BMW store -- where honest communication, consistent follow-through, and genuine care for the guest translate into lasting loyalty -- we'd like to meet you.