Transition Care Follow Up Specialist

Hourly Pay Range:

$19.31 - $28.00 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Transition Care Follow Up Specialist
• Location: Warrenville, IL
• Full Time: 40 hours per week
• Hours: Monday-Friday, 9:00a-4:30p

A Brief Overview:
This position will work independently and as part of a team to review, coordinate and complete post discharge follow up orders placed by the inpatient care team. Performs execution of orders in a timely manner, bedside and telephonically. Follows up with appropriate staff for orders that are received that need clarification and additional information, cancels patient appointments when necessary, and engages patients and/or family in all follow up requests to ensure quality of care and patient compliance to reduce readmissions and improve patient satisfaction.

What you will do:

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served. This includes knowledge of the physical and psychological needs of patients served and the ability to respond appropriately to those needs.
• Contacts patients at bedside and or telephonically to schedule outpatient follow up appointments. Requires coordination of patient availability and clinic schedules which may require rescheduling of appointments. Escalates when clinical judgement is needed.
• Documents all patient encounters into EMR accurately.
• Contacts clinical staff when needed for clarification of order.
• Performs general office duties including but not limited to faxing required sensitive information to providers to assist clinical staff with patient services.
• Participates in performance improvement activities.
• Duties as assigned
• 
   

What you will need:

• A minimum of six months of healthcare experience And
• 1 Year Previous Epic User experience
• Proficient in medical terminology
• Able to handle multiple responsibilities/tasks, stress, and high work load volumes
• Ability to easily adapt to change
• Strong organizational, written and oral communication skills
• Creative problem-solving skills
• Ability to demonstrate persistence in follow-up
• Superior time management skills, attention to detail, excellent interpersonal skills
• Ability to work as part of a multidisciplinary team

Benefits (for full and part-time positions):

• Premium Pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.