Assistant General Manager - Kinston

Description

Lead Operations. Serve Customers. Build Your Career.

Goldsboro Builders Supply, a trusted family of companies serving Eastern North Carolina, is seeking an experienced, hands-on Assistant General Manager at our Kinston Builders Supply location to help lead our retail store and lumber yard operations.

This position is ideal for a motivated leader who enjoys working with customers, managing daily operations, developing employees, and staying actively involved on the sales floor and in the yard. As the second-in-command, you will partner with the General Manager to ensure exceptional customer service, operational excellence, inventory accuracy, employee engagement, and a safe work environment.  If you have experience in building materials, lumber, hardware, construction supply, or retail operations leadership, we'd like to hear from you.

What You'll Do

Customer Service & Sales Leadership

• Deliver outstanding service to contractors, builders, homeowners, and retail customers.
• Assist customers with product selection, pricing, quotations, and order entry.
• Build and maintain strong customer relationships that drive repeat business.
• Resolve customer concerns professionally and efficiently.
• Support sales growth through exceptional customer experiences.

Operations & Yard Management

• Help oversee day-to-day retail store and lumber yard operations.
• Safely operate forklifts and material handling equipment.
• Assist with loading customer vehicles and preparing deliveries.
• Monitor inventory levels and ensure accurate product stocking.
• Receive and inspect incoming merchandise and building materials.
• Maintain a clean, organized, and efficient yard, warehouse, and showroom.

Leadership & Team Development

• Serve as the General Manager's primary operational partner.
• Supervise, coach, and support team members.
• Assist with employee scheduling and workflow coordination.
• Provide training and performance feedback.
• Lead daily operations when the General Manager is absent.
• Promote accountability, teamwork, and outstanding customer service.

Safety & Compliance

• Foster a strong culture of workplace safety.
• Ensure compliance with company policies and OSHA standards.
• Identify and address safety concerns proactively.
• Support safe loading, unloading, storage, and material handling practices.

Requirements

 Required

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to make sound decisions and work independently.
• Basic computer skills and experience with business software or point-of-sale systems.
• Ability to lift up to 70 pounds regularly and work in both indoor and outdoor environments.

Preferred

• 3+ years of experience in lumber, building materials, hardware, home improvement, retail operations, construction supply, or a related industry.
• Previous supervisory or leadership experience.
• Knowledge of lumber, millwork, windows, doors, and building products.
• Forklift certification or ability to become certified.