Administrative Assistant – Children and Family Services

Description

If you are looking for a place where you can make a difference in the life of a child, Project Harmony is looking for you.  We are seeking an experienced and committed Administrative Assistant to join our dynamic and innovative organization.   This position is responsible for Clinic coordination and administrative duties. The Administrative Assistant will help with managing guest and client experience, as well as support the overall clinic operations.

Who We Are

Project Harmony exists to provide effective, immediate and sensitive support to child abuse victims and their non-offending family members.  Project Harmony is committed to a vision with a focus on one goal: ending the cycle of child abuse and neglect.  Project Harmony is one of the largest Child Advocacy Centers in the nation.
 

At Project Harmony, we don’t just accept difference – we celebrate it, we support it and we thrive on it for the benefit of our employees, our clients and our community.  Project Harmony is proud to be an equal opportunity workplace and is an affirmative action employer.  We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

 

Our Values 

Project Harmony and all employees are committed to creating a culture that is focused on:

Diversity and Inclusion:  Respect and embrace diversity and inclusion of all

Strategic Innovation:  Lead the field in response to the evolving needs of children and families

Quality Service:  Ensure consistent, high-quality service with impactful results, to our families, our partner agencies, the community, and each other 

Collaborative Relationships:  Build trusted relationships by leading with honesty, integrity, vulnerability, and humility

Essential Duties and Responsibilities

• Manage scheduling and rescheduling of client appointments and complete appointment reminder calls/e-mails/text messages
• Maintain a safe, friendly environment for children/families
• Answer multi-line phone system and transfer calls to appropriate recipient
• Supports a positive client and family experience throughout the appointment process
• Collect/verify insurance information from responsible party
• Input client information/referral data into Project Harmony database systems
• Collaborate with and support program volunteers
• Ensure culturally competent services are provided to all families being served without regard to race, ethnicity, religion, socioeconomic status, disability, gender or sexual orientation
• Manage and order supplies for the Children’s Services department
• Other administrative assistant duties as assigned

Requirements

Qualifications

Education

• Minimum of a high school diploma required
• 1+ year of relevant experience

Experience and Training

• Previous professional experience related to administrative duties
• Previous experience working with children and families
• Previous experience with teams and in a team environment

Knowledge/Skills/Abilities

• Demonstrate solid organizational and time management skills
• Knowledge of multi-line phone system
• Must respect and maintain confidentiality
• Demonstrate effective written and verbal communication skills
• Knowledge and use of Microsoft Office products and SharePoint
• Knowledge and use of DocuSign
• Excellent customer service skills
• Demonstrate ability to work with children and families
• Demonstrate problem-solving and conflict resolution skills
• Attention to detail and accuracy
• Ability to work well independently and as part of a team

Other

• Must be willing to work flexible hours
• Must submit to a thorough criminal history background check
• Must have access to a vehicle, possess a valid driver’s license and proof of insurance
• Position may involve some travel, primarily within the state

The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.