Sales & Marketing, Account Manager

Description

JOB TITLE: Customer Sales Rockstar (CSR)

THE VIBE

Are you the person who can walk into a room and strike up a conversation with anyone? Do you love the thrill of a "YES!" and the satisfaction of helping someone turn their house into a home? As our Customer Sales Representative, you aren’t just "working a counter"—you are a relationship builder, a digital influencer, and a local hero. You’re the first person our customers see and the reason they keep coming back. Whether you're crushing sales goals, going viral on a Facebook Live, or helping a neighbor get the sofa of their dreams, you are the heartbeat of this store.

WHAT YOU’LL BE CRUSHING EVERY DAY

Relationship Architect

• Be the Welcome Wagon: Greet every customer (in-person or online) like a long-lost friend.
• Problem Solver: You don’t just sell products; you find solutions that fit our customers' lives and budgets.
• The Follow-Up King/Queen: Keep the conversation going! You’re the pro at keeping customers engaged and excited about their next upgrade.

Digital Influencer & Lead Hunter

• Go Viral: Host Facebook Live events to show off our latest gear. It’s your time to shine on camera!
• CRM Wizard: Manage leads like a pro. From chat inquiries to promo hunters, you’ll own your "bucket" and turn leads into deliveries.
• Hunt the Win: Use your "Magic" to find new business and keep the store buzzin’.

Showroom Stylist

• "Rent Ready" Perfection: Keep the showroom looking like a million bucks. If it’s clean, functional, and priced right, it’s ready to go home!
• Merchandising Pro: Have an eye for design? You’ll help place products and create displays that make people stop and stare.

ARE YOU THE ONE?

• People Person: You’ve got "main character energy" and love talking to people.
• Tech Savvy: You’re a pro at social media, texting, and navigating digital platforms.
• Team Player: You believe that "teamwork makes the dream work" and you’re ready to jump in wherever needed.
• Active & Strong: You don't mind breaking a sweat! You're ready to move furniture and stay active all day.

THE PERKS

• The Energy: We match your effort! You'll work in a high-performing, high-fiving environment.
• The Growth: We don't just hire for today; we train for your tomorrow.
• The Impact: You are literally helping families improve their lives, one delivery at a time.

JOB TITLE: Account Manager (AM)

THE MISSION

You are the ultimate advocate for our customers! Your goal isn’t just to "collect payments"—it’s to keep the dream alive. You are a consultant, a problem-solver, and a negotiator who helps our customers stay on track so they can finally own the products they love. When life gets in the way for our customers, you are the one who steps in with a plan to save the day (and the agreement).

HOW YOU’LL BRING THE MAGIC

The Customer Success Coach

• Relationship Master: You’ll be the primary point of contact for our active customers. You know their names, their stories, and how to help them succeed.
• Win-Win Negotiation: When an account falls behind, you don't just "call"—you connect. You find creative solutions that help the customer keep their gear while protecting the business.
• Energy Matcher: You bring high energy and a positive attitude to every call and visit. You know that consistency + quality messaging = results!

Collectors Work Station & Outreach Pro

• The "Bucket" Specialist: You’ll own your specific customer lists like a pro. Whether it's following up on returns at the 5-week mark or re-engaging a lost customer, you stay active and intentional.
• No Mass Texting: You keep it personal. No copy-pasting here! You use your words to build real rapport and trust.
• Proactive Probing: Every conversation is an opportunity. You’re always looking for ways to add more value to the customer’s home. (new agreements)

Asset Protection Hero

• Field Warrior: You aren't afraid to get out of the store. Whether you're doing a friendly check-in or a professional retrieval, you represent the brand with total class.
• Accuracy Expert: You keep customer records razor-sharp. Every interaction is documented, and every payment is processed with precision.

DO YOU HAVE THE RIGHT STUFF?

• Elite Communicator: You can talk to anyone, anywhere, about anything. You’re persuasive, empathetic, and firm when you need to be.
• Problem Solver: You love a challenge! Finding a way to make a deal work gives you a rush.
• Thick Skin & Big Heart: You can handle tough conversations with a smile and never lose your cool.
• Tech-Savvy: You can navigate our CRM and POS systems with your eyes closed.

THE PERKS

• The "Magic" Factor: There is no better feeling than helping a customer complete their agreement and officially Own It!
• Independence: You’ll spend time in the office and in the community. No two days are the same.
• Professional Growth: This role is the ultimate training ground for future leaders.

THE BOTTOM LINE: If you’re a people person who loves solving puzzles and winning for your team, you’re the Account Manager we’ve been looking for. Let’s go create some magic!