DC Master Trust Relationship Manager

Company:

Description:

DC Master Trust Relationship Manager

Mercer has an opportunity for a DC Master Trust Relationship Manager to join our team in London. As a Relationship Manager for the Mercer Master Trust (MMT), you will be responsible for managing and maintaining relationships with clients, ensuring they receive the highest level of service and support. You will work closely with clients and other stakeholders to understand their needs and provide them with tailored solutions that meet their specific requirements. You will also be responsible for developing growth strategies which align other Mercer or MMC products and services to the needs to the client.

We will count on you for:

• Build and maintain strong relationships with clients, acting as their primary point of contact for all queries and concerns

• Develop a deep understanding of clients' business, their needs and requirements, and provide them with tailored solutions within the product and through a strong commercial focus, the wider business

• Work closely with internal and external teams to ensure that clients remain the priority and receive the highest level of service and support

• Monitor client satisfaction levels and take proactive steps to address any issues or concerns

• Using belief-based engagement, identify opportunities to upsell and cross-sell additional services to clients, further strengthening Mercers relationship

• Ensure that all client data is accurate and up-to-date, internal operational tasks are completed within allocated time frames and that all client interactions are recorded in the appropriate systems and share with key personnel

• Attend client meetings and industry events where appropriate, representing Mercer

• Deliver live demonstrations to colleagues, industry experts, prospects, clients and members

• Provide regular reports to senior management on client satisfaction levels, revenue growth, and other key performance indicators

What you need to have:

• Experience in a similar role, preferably within the pensions or financial services industry

• Excellent knowledge of defined contribution pension schemes and the UK pensions landscape

• Proven track record of building and maintaining strong client relationships

• Strong problem-solving and analytical skills, with the ability to identify and address client needs and concerns

• Customer-focused mindset, with a strong commitment to delivering high-quality service and support to clients.

What makes you stand out:

• Excellent communication and interpersonal skills, with the ability to communicate complex information in a clear and concise manner.

• Experience in upselling and cross-selling additional services to clients.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.