SVP, Client Partnership Growth, Vertical Leader

The SVP, Client Growth, Manufacturing & Retail is Ansira’s vertical owner and leader across manufacturing and retail clients. This role is responsible for client success and growth across  multiple portfolios within this vertical. . This role focuses on the strategic direction on how Ansira grows and succeeds in the vertical. 

They are responsible for all areas of client growth and overall relationship health. This person brings together the right team to drive sales growth, expand our offering footprint, ensure profitability, and margin health, and influence the client's strategy through knowledge, innovation and thought leadership. Key requirements for this role are strong leadership, a subject matter expert in all areas of Ansira’s business, and demonstrated success in selling and growing client revenue – both in new logos and existing clients. In addition, it is expected this person is a creative problem solver, a proactive and effective communicator, and has a passion for client success. This person must be able to manage multiple clients across business verticals, as well as be an effective manager and mentor to an internal team. 

Job Description 

What you will do: 

• Own the strategic direction and health of multiple portfolios through VPs. 

• Bring forward vertical insight and translate what is happening in the market into clear priorities for the broader organization. 

• Own scalable distribution of vertical direction across adjacent teams so commercial focus, solutioning, media, product priorities, and roadmap discussions stay aligned. 

• Set vertical priorities tied to retention, expansion, margin, and risk. 

• Serve as the highest internal escalation point for major business, relationship, or organizational risk within the vertical. 

• Maintain selective executive-level visibility on the most important client relationships and inflection points. 

• Calibrate talent, org design, succession, and role alignment across the team. Own development and accountability of VPs and team. 

• Remove internal blockers and drive collaboration across teams when issues exceed VP authority. 

• Hold VPs accountable for portfolio performance, leadership maturity, talent development, and execution discipline. 

• Responsible for account onboarding, overall health, and growth across your portfolio of accounts  

• Experience identifying growth opportunities for client projects and increasing the scope of services in consideration of revenue growth goals   

• Understands the client’s context within the industry and their competitive position 

• Exhibits an understanding of digital delivery across creative, strategy, and technology platforms. Leverages this knowledge to build and fit into a client’s digital transformation agenda  

• Thinks and leads strategically; Looks ahead leads with a vision, and proactively takes appropriate action to drive solutions that drive your client’s business forward  

• Effectively and successfully manage a client portfolio delivering $40M+ annually 

• Work in partnership with Client Engagement to ensure the right team is in place to meet client account growth goals  

• Achieves revenue and margin goals for a portfolio of accounts and can lead with confidence forecasting, scoping/billing, and revenue recognition conversations and meetings   

• Accountable for overall client satisfaction and client NPS scores  

• Lead overall training and support of the team, helping them grow and mature in their ability to perform their job successfully  

• Ensure the team is high performing and meeting/exceeding expectations 

• Responsible for the building, development, and professional growth of a high-performing team  

• Ensures cross training and succession planning are woven into the team construct and approach 

• Empowers and delegates appropriately to ensure a multi-layered approach to account and client management   

• Participant in internal and external ideation and brainstorming sessions 

• Collaborates with Client Engagement team to ensure projects are brought in on time and within budget   

• Develops effective Opportunity briefs for new engagements/projects across existing clients  

• Contributes information for marketing proposals and other decks presented internally and externally  

• Develop and nurture high-level client relationships to maintain a clear understanding of Client priorities to drive growth opportunities  

• Have a clear understanding of the capabilities of all agency departments and be able to effectively partner with Strategy, Insight, Technology, Data Services, and Media teams as a means of selling and growing  

• Strong understanding of the client’s business and how Ansira’s work has an impact  

• Complete proformas and statements of work for internal approvals.  Provide client with approved statements of work and see through to contract execution  

• Manage client budgets and monthly billing procedures; communicate any budget variances to clients and close any gaps.  Manage accounts receivable process for past due accounts.  

• Be a point of escalation for the team, helping resolve risks or issues at the account level   

Background and Experience: 

• Bachelor’s or Advanced degree in Marketing or related field  

• 10+ years in a senior role/client services leadership  

• Digital transformation and digital platform (commerce, content, CXM, CDP, campaign, etc.) project experience both from a delivery and sales standpoint.  

• A demonstrated thought leader, confident speaking from a position of knowledge with clients and industry leaders and delivering value to our clients beyond what’s scoped    

• A thought leader, comfortable speaking from a position of knowledge with clients and industry leaders and delivering value to our clients beyond what’s scoped  

• Commands an audience and has a presence when selling   

• Embodies strongly the Ansira values: Customer Fanatic, Re-imaginer, Relentless Mover and Community Champion  

• Effective in consultative selling  

• Excellent presentation skills – both internally and with clients  

• Finds opportunities to promote the organization and our offerings (Social channels, leading webinars, presenting at conferences, etc.)  

• Expert in both selling and delivering complex solutions  

• Proven track record in developing client relationships at C-level  

• A proven record of growing accounts and developing new business  

• Strong written and verbal communications skills, ability to demonstrate problem solving skills, ability to multi-task, attention to detail and organized  

• Ability to partner with all levels of management and fellow team members with a high degree of professionalism, strong written and verbal communication skills  

• Strong organizational skills, including multitasking and time-management 

• Fast paced, multi-tasking, assertive, ability to switch gears quickly, adaptable nature required; Solution oriented and resolution focused  

• Travel Required