- Location
- Lisbon
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- CareersPage
Description
Join Concentrix in Lisbon, Portugal, as a Customer Service professional. In this role, you will provide essential support to customers, utilizing your strong communication and moderation skills in both French and English.
Responsabilities:
- Apply strong moderation skills to make objective, accurate, and consistent decisions based on policy guidelines.
- Handle customer interactions with a customer-focused mindset, empathy, and objectivity while applying platform policies.
- Manage high workloads and adapt to peak queue volumes during promotional and seasonal campaigns.
- Ensure a high level of attention to detail and accuracy in all tasks.
- Utilize strong organizational and time-management skills to work efficiently in a fast-paced environment.
- Handle sensitive content professionally, demonstrating sound judgment and integrity.
WORK MODEL: On-site
SCHEDULE: Full-time, 24/7 rotative shifts (Monday to Sunday) with 2 rotative days off.
RELOCATION: Relocation support provided
Skills
Customer Service
