AI Business Solutions & Innovation Manager

Mandarin Oriental Hotel Group is looking for an AI Business Solutions & Innovation Manager to join our Information Technology team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?

We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences, located in prime destinations around the globe. Guided by our Asian heritage and renowned for creating some of the world’s most sought-after properties, we deliver legendary service while shaping the future of luxury hospitality.

Based at the Mandarin Oriental Corporate Office within the Information Technology department in London or Hong Kong, the AI Business Solutions & Innovation Manager is a hands-on builder who designs, codes, and delivers bespoke applications that solve real business problems across the organisation.

Using AI-assisted development tools and modern software engineering practices, the role transforms business challenges into working, production-ready solutions. This includes building applications, integrating systems and data, and iterating directly with stakeholders to deliver measurable value.

The role combines strong technical craftsmanship with commercial judgement and plays a key role in expanding the organisation’s ability to build impactful solutions in-house.

The role reports to the Director of Tech Innovation & Portfolio Management.

As AI Business Solutions & Innovation Manager, you will be responsible for:

• Partnering with business teams to identify problems that can be solved by purpose-built applications and tools.
• Designing, building, and delivering bespoke applications end-to-end, from concept through to working, production-ready software, including ongoing maintenance.
• Writing, testing, and maintaining clean, functional code, using AI-assisted development tools to accelerate delivery without compromising quality.
• Integrating applications with existing systems and data sources where applicable.
• Translating business requirements directly into technical solutions, rapidly prototyping and iterating with users until the solution delivers real value.
• Developing GenAI-powered features and applications where they create tangible business advantage.
• Owning the technical delivery lifecycle of in-house solutions, including version control, testing, deployment, and continuous iteration.
• Working directly with business stakeholders to scope problems, validate solutions, and ensure strong adoption.
• Maintaining and enhancing applications after launch, responding to user feedback and evolving requirements.
• Staying abreast of the latest trends in GenAI and emerging technologies, recommending relevant innovations.
• Ensuring all solutions comply with organisational standards for data privacy, security, and ethical use of technology.
• Applying sound engineering judgement to decide when to build, when to integrate, and when an existing tool already solves the problem.
• Documenting solutions, code, and technical decisions to ensure maintainability and effective knowledge sharing.
• Staying current with advances in AI-assisted development and application frameworks, bringing practical ideas back to the business.
• Contributing to a culture of building, demonstrating what is possible when business problems are met with hands-on technical craft.

As AI Business Solutions & Innovation Manager, we expect from you:

• A degree in Computer Science, Software Engineering, or a related field, or equivalent hands-on development experience.
• Demonstrated experience building and shipping applications, with a portfolio of working software.
• Hands-on experience with AI-assisted development tools and GenAI application development.
• Strong, practical coding capability across the application stack (e.g. Python or similar).
• Experience integrating APIs, data sources, and third-party services.
• Familiarity with version control, testing, and deployment practices.
• Strong problem-solving and analytical abilities, with the ability to translate ambiguous business problems into working solutions.
• Excellent communication skills, particularly in working directly with non-technical business users.
• Ability to manage multiple development initiatives in parallel.
• Self-directed, resourceful, and genuinely passionate about building and continuous learning.
• Understanding of data privacy, security, and ethical considerations in software development.

Our Commitment to You

Learning & Development
Your success is our success. We craft unique learning pathways to support your career growth.

MOstay
As a member of the #MOfamily, enjoy complimentary nights and special colleague rates across our global portfolio.

Health & Colleague Wellness
We offer a variety of programmes to support your wellbeing and work-life balance.

Retirement Plans
We provide competitive retirement benefits based on your role and length of service.

We’re Fans. Are you?