Supervisor Last Mile Operations

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As the Last Mile Operations Supervisor at RXO, you will inspire your associates to achieve maximum productivity, exhibit professionalism and strive to be error free. 

What your day-to-day will look like: 

• Lead daily last mile operations, ensuring safe, efficient, and customer-focused service delivery.
• Oversee route execution, service provider performance, and resolution of delivery issues, claims, and customer escalations.
• Manage service provider settlements, payables, deductions, and controllable expenses to support financial performance.
• Drive customer satisfaction through strong VOC results, claims management, and continuous process improvement.
• Lead, coach, and develop employees while managing staffing, scheduling, and performance.
• Ensure compliance with all safety standards, operational procedures, and company policies.
• Monitor key performance metrics and implement action plans to improve service, productivity, quality, and profitability.
• Communicate operational results, risks, and opportunities to leadership and support strategic market initiatives.

At a minimum, you’ll need: 

• Operational Performance
• Route & Service Provider Management
• Financial Oversight & Settlements
• Customer Experience & Claims
• Employee Development
• Safety & Compliance
• Customer Escalations
• Reporting & Continuous Improvement

Success in This Role

• Consistently meets operational, financial, and customer service goals.
• Maintains high-performing, compliant service providers.
• Ensures accurate and timely settlements and claims resolution.
• Develops engaged, accountable employees.
• Operates a safe, efficient, and profitable market.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans

• 401(k) retirement plan with up to 5% company match

• Pre-tax accounts to help streamline eligible expenses

• Company-paid disability and life insurance

• Employee Assistance Program (EAP)

• Career and Leadership Development Programs

• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.