SAP Service Desk Analyst

Be part of a growing SAP Application Managed Services (AMS) team supporting clients across Australia and New Zealand, ensuring customer issues are efficiently managed and resolved through exceptional service coordination.

The Opportunity

Join a collaborative support environment where you'll serve as the first point of contact for client-reported issues, working closely with customers, SAP consultants, and service delivery teams to manage ticket intake, assess priorities, coordinate resolutions, and maintain clear communication throughout the support lifecycle. This role offers exposure to enterprise SAP environments and IT service management practices, making it ideal for professionals who enjoy stakeholder engagement, problem-solving, and delivering outstanding customer experiences in a customer-facing support role.

Why Join Us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

"The supportive team environment and exposure to enterprise SAP clients have provided great opportunities to build both my technical and customer service skills."

— Service Delivery Team Member, ASW Philippines

What You'll Do

• Serve as the first point of contact for client-reported incidents, service requests, and support queries
• Assess incoming tickets, determine priority and business impact, and route them to the appropriate teams
• Monitor and coordinate incidents through to resolution, ensuring timely follow-up and stakeholder communication
• Collaborate with SAP consultants and support specialists to facilitate efficient issue resolution and service delivery
• Maintain accurate ticket records and provide a professional, customer-focused support experience

Key Criteria

• 1-3 years of experience in a Service Desk, Helpdesk, Application Support, IT Support, or Customer Support role
• Experience with SAP environments, ERP systems, or enterprise applications
• Strong communication and stakeholder management skills with the ability to engage effectively with clients and internal teams
• Experience working with ticketing systems or IT service management platforms
• Strong organisational, prioritisation, and problem-solving skills with a customer-first mindset

Work Setup

• Manila (BGC, Taguig): Flexible start time between 6:00 AM and 8:00 AM PHT, with finish times ranging from 3:00 PM to 5:00 PM PHT, depending on client requirements. Permanent work-from-home setup

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