CTS CoE & Oversight Lead

The position of CTS CoE & Oversight Lead is created to enable consistent standards, authoritative decision-making (including PARP), and stronger governance across locations. Led by a dedicated capability Lead, this model enhances risk management, scalability, and sustainable knowledge development on client tax across ING. 

You will be responsible for a global team of ~10 FTE across countries and hubs and work closely with a large group of diverse internal stakeholders, including Global FCFP MT, MT COO, CTO/KYC & CTS, ING Hubs, 2nd Line, Tax, and external stakeholders such as DNB, ECB, FIU, and the Ministry of Finance US. 

The team 

COO delivers scalable, efficient and customer-focused services for the bank: Fast, Easy, Caring and Secure, 24/7 and powered by market-leading tools. Financial Crime & Fraud Prevention (FCFP), part of COO, is a first line of defence organisation that standardises processes, strengthens controls, enables shared tooling and optimises operations across business lines. Global FCFP is organised around services including Customer Due Diligence, Transaction Monitoring, Screening, Client Tax and Fraud, supported by global horizontals for effectiveness, oversight, control and business enablement. Global Client Tax Services (CTS) enables frictionless client tax compliance by ensuring accurate, timely client tax information sharing and building strong global client tax expertise. CTS simplifies regulatory complexity for locations and strengthens resilience through centralisation and automation. 

You report to the Global Head of Client Tax Services and are part of the Client Tax Services Leadership Team and Global CTS Control Board. 

Roles and responsibilities 

The CTS CoE & Oversight Lead is responsible for: 

• Provide Tax Product expertise to advise countries, product lines, and product owners 

• Define business requirements towards the Tax Product Area for changes in tooling and solutions, and for Tax Operations and locations. Own and drive the continuous development, sharing, and scaling of expertise by building and nurturing a strong knowledge community 

• Build and maintain the global CTS community for all CTS products, including country alignment calls, tracking progress, issues, and targets 

• Set reporting frameworks that provide operational insights and enable data-driven decisions to improve tax processes and operations 

• Manage standards, governance, progress, performance, and reporting, including translation and implementation of new regulations into operational CoE practice 

• Ensure, together with Reporting Services, that Tax end-to-end processes are optimized, standardized, and aligned with regulatory requirements and business goals 

• Coordinate with second line of defense and Tribe on relevant activities, including defining target model, translating policies into business requirements, and performing business impact assessments 

• Act as a bridge between strategic intent and operational execution 

• Set up learning plans and paths based on new developments, gaps, and requests from countries and business lines 

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

• University or postgraduate degree in a relevant field 

• 10+ years’ experience in global financial services, including setting up and running international operational and expertise functions 

• 5+ years in management roles, preferably with tax experience 

• Extensive client tax and regulatory expertise, including CRS/FATCA, withholding tax and reportability decisions, with the ability to translate this into global standards and guidance 

• Capability to design and run a global Centre of Expertise, including specialist community building, ways of working, knowledge management and learning paths 

• Ability to set and continuously improve NFR/policy frameworks, control standards, decision forums and reporting to keep CTS demonstrably in control 

• Strong understanding of process optimisation and service delivery in a regulated environment, including SLAs, operating rhythms and continuous improvement 

• Strong stakeholder management skills, with the ability to influence without formal authority and align business, risk and technology stakeholders globally 

• Ability to build effective teams, develop talent and grow capability across hubs and locations 

• Demonstrates integrity, organisational sensitivity, hands-on ownership, transparency and fluent English communication