COMPANY

The Retention Manager is a strategic and execution-focused role that owns RYZE's subscriber retention programs end to end. Reporting directly to the VP of CX & Retention and leading the Retention Analyst, this role is responsible for reducing subscriber churn, building proactive save and win-back programs, and partnering cross-functionally to improve the subscriber lifecycle from onboarding through renewal. This is not a reporting role — it is a program ownership and execution role powered by data.

ROLE & RESPONSIBILITIES

What You’ll Do

• Own RYZE's subscriber retention strategy — program design, execution, and performance measurement against churn and LTV targets

• Build and manage proactive save programs: identify at-risk subscribers before they cancel and execute targeted, personalized interventions

• Design and optimize cancellation flows — deflection offers, pause options, and retention messaging that reduce voluntary churn

• Own win-back program strategy and execution for recently churned subscribers — sequencing, offer structure, and success metrics

• Lead and develop the Retention Analyst — translating data outputs into program priorities and ensuring analytical findings inform every retention decision

• Partner with Marketing on retention-driven campaigns, lifecycle email strategy, and subscription offer design

• Partner with Product on subscription management features, member portal improvements, and cancellation experience optimization

• Build and maintain the subscriber lifecycle framework — mapping key intervention points from trial through long-term retention

• Report retention program performance to the VP on a regular cadence — including program ROI, churn impact, and win-back conversion rates

• Stay current on DTC subscription retention best practices to continuously improve RYZE's approach

• Additional duties as assigned by management.

WHAT WE OFFER

What We’re Looking For

Required:

• 4+ years of experience in retention marketing, subscriber lifecycle management, or CX retention program management

• Proven track record of building or managing retention programs that measurably reduced churn in a subscription or DTC environment

• Experience designing and owning cancellation flows, save programs, and win-back sequences — including offer testing and conversion optimization

• Experience leading or partnering closely with an analytics function — able to work directly from data to build programs, not just receive reports

• Strong cross-functional collaboration skills with experience working alongside Marketing, Product, and Analytics teams

• Analytical fluency — able to interpret churn data, segment subscriber behavior, and design data-informed interventions independently

• Excellent written communication skills with experience writing or reviewing retention-focused member communications

Preferred:

• Background in health, wellness, food/beverage, or consumer subscription brands

• Experience managing a direct report or analyst — comfortable setting analytical direction and translating outputs into program decisions

• Familiarity with subscriber cohort analysis, LTV modeling, and A/B testing in retention contexts

• Experience with Recharge, Klaviyo, Zendesk, or similar subscription and CRM platforms

• Experience building win-back and lapsed subscriber reactivation programs at scale

What We Offer

• Competitive base salary commensurate with experience

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and company holidays

• Remote-first work environment with flexible scheduling