Sr. Director- Operations, Regional

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Sr. Director- Operations, Regional (Job Overview)

Schedule: Monday-Friday (8AM-5PM) | Hybrid

Are you ready to make a meaningful impact on community healthcare? At Legacy Community Health, we're seeking a passionate and dedicated Senior Director, Regional Operations to join our family. You'll play a pivotal role in ensuring the financial and operational success of our practices within your assigned region. This is more than just a job—it's a chance to make a difference in the lives of those we serve.

• Lead and inspire a team of talented Site Directors and Operations Managers.
• Drive the implementation of innovative operating policies and initiatives.
• Create and nurture a collaborative team environment where everyone thrives.
• Develop and implement site-specific action plans, budgets, and tactics.
• Be a key player in our mission-driven organization, impacting community healthcare.

At Legacy Community Health, we believe in work-life balance and personal fulfillment. Join us, and you'll find a supportive environment that values mentorship, growth, and personal development.

Key Responsibilities

• Oversee the operations and service delivery of all practice sites within your assigned clinics.
• Work closely with clinics to recruit and hire Site Directors and other clinic leaders.
• Ensure comprehensive onboarding plans are completed and documented for new hires.
• Provide direct supervision, establish accountabilities, and conduct performance evaluations for direct reports.
• Collaborate with physicians to support their success in establishing successful practices.
• Confirm project deadlines and performance goals are met consistently.
• Ensure compliance with operational procedures and regulatory standards.
• Monitor, interpret, and report on operational and financial performance monthly.
• Develop and implement site-specific action plans to enhance performance.
• Engage with leadership to grow the practice of the clinics.
• Support initiatives for annual budget development and ensure adherence to budgets.
• Ensure regular communication of operational performance metrics.

Minimum Qualifications

• Bachelors in business, healthcare or related discipline is required.
• Seven (7) to ten (10) years of experience managing a clinic's practice operations.
• Master's degree, MHA, MBA or equivalent preferred.
• A master’s degree can be substituted for two years of management experience.
• A demonstrated ability to work collaboratively with colleagues and staff.
• Intimate knowledge of the day-to-day operations of an outpatient clinical practice.
• Financial and analytical expertise in budget development and revenue cycle management.
• Experience in fiscal management, cost control, marketing, practice development, strategic planning and human resource management.
• Significant skill in communicating with and relating to providers.
• Leadership skills, ability to influence, form consensus and drive an agenda.
• Analytical skills to collect and summarize information to solve problems.
• Knowledge of legal issues related to clinical practice operations, employment law and fraud/abuse rules.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.