- Salary
- $55k – $66k
- Location
- Ontario
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Success
- Experience
- 1+ years
- Source
- Lever
Description
Overview of the role:
We’re on a mission to modernize insurance, making it simpler, more accessible, and customer-first. The insurance industry is a $1T market that has remained largely untouched by the digital revolution, and PolicyMe is here to change that. As a remote-first, Toronto-based startup with big ambitions, we’re looking for a Customer Success Specialist to help us build the future of insurance in Canada and beyond.
As a Customer Success Specialist, you will support our customers and Advisor Team throughout the life insurance journey. You’ll be responsible for policy servicing tasks, client communication, and helping us deliver an exceptional customer experience every step of the way.
Standard working hours are 9:00 a.m. to 5:00 p.m. Eastern Time, with flexibility to support Pacific Time hours as business needs evolve.
Skills
HubSpotUnderwritingCustomer Service
Benefits
Generous PTO - 20 vacation daysA comprehensive benefits plan with premiums paid in full by PolicyMeInvestment in your professional development, including an L&D budget, AI tooling budget, performance reviews twice a year and ongoing feedback to ensure you reach your highest potentialAn extremely high performing, low-ego, remote-first team that is truly disrupting an old industryOption to work from home or our Toronto-based office (bonus: we cover the costs to bring all our employees in-person twice a year for experiential socials!)Access to stock options based on performanceCompensation: The total target cash compensation for this role is $55,000–$66,000 CAD, based on experience. We’ll walk through the details together during the interview.