Clinical Navigator

Description

Pain Specialists of America (“PSA” or “Company”) is a Texas-based, multisite comprehensive pain management company that includes over 13 locations, two ASCs, and CLIA-certified laboratories located in Austin and New Braunfels. PSA is growing rapidly. We require extremely competent, talented professionals who can support the business and help it achieve its strategic objectives.

Primary Jobsite Location:

4100 Duval Rd. Bldg 3 Ste 200

Austin, TX 78759

Job Summary

The Clinical Navigator facilitates the successful coordination of all aspects of patient’s care.

Detailed Responsibilities

• Develops a bond with patients ensuring they feel welcomed, understood, and appreciated not only during consultation but the day of surgery as well.
• Provides a great patient experience while achieving company set conversion metrics.
• Delivers high customer satisfaction (always friendly and helpful).
• Educates and assists patients in selecting services.
• Review patient medical history and medications to determine if additional appointments or clearances are needed.
• Arranges for pre-op testing.
• Sends surgery requests with CPT codes to the authorization department.
• Confirms that medical necessity is met.
• Tends constantly to the phone and to resolving patient requests and/or issues.
• Schedules patients for surgery, either in person or over the phone.
• Communicates constantly with assigned surgeon and facility personnel for scheduling purposes.
• Coordinates pre-op and post-op appointments.
• Communicates with hospitals to perform all necessary pre-operative requirements.
• Communicate with vendors to ensure continuity of care for surgical cases.
• Acts as liaison between the clinic, surgery center, and physician.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Education and Technical Skills

• RN license is preferred
• BLS required or may be obtained shortly after hire
• 2+ years of work experience in healthcare setting and/or Bachelor’s degree in lieu of experience
• Proficiency in Smartsheet or equivalent software.
• Must thrive in fast-paced environment
• Ability to travel to other clinics in the Austin Metro Area as needed
• Must be organized and detail-oriented
• Must possess excellent written and verbal communication skills
• Must demonstrate excellent customer service skills
• Enthusiastic team player
• Strong work ethic
• Knowledge of computer systems
• Ability to prioritize and execute when pulled in different directions
• Ownership of work

Benefits:

• Medical, Dental, Vision Insurance
• 401k w/company match contribution
• Paid Time Off
• Short & Long-Term Disability
• HSA (w/company contribution), FSA
• Life Insurance (company paid + voluntary options)
• 9.5 Paid Holidays for the Year 2025
• Employee Assistance Programs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk and listen. This position is active and requires standing, walking, bending, and kneeling. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.