Supervisor – Veterinary Services Case Management (Dallas Animal Services - Civil Service)

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Job Summary

Job Description
 

Job Summary

The Supervisor - Veterinary Services Case Management supervises and coordinates veterinary forensic case intake, medical operations, and case management functions within Dallas Animal Services. This position is part of the veterinary supervisory team, providing shared leadership across multiple operational areas, with primary responsibility for forensic case coordination and secondary coverage supporting treatment and surgical operations. Works closely with the forensic veterinarian to ensure compliance with animal welfare standards, legal requirements, and departmental policies while maintaining efficient operations and accurate documentation for enforcement-related cases.

Essential Functions
1 Supervises assigned staff; plans, assigns, and evaluates work; provides training, coaching, and performance management in accordance with City policies.

2 Serves as an active member of the veterinary supervisory team, providing leadership coverage across forensic, treatment, and surgical support functions.

3 Monitors daily operations; identifies process gaps and implements improvements to enhance efficiency, compliance, and service delivery.

4 Oversees intake and processing of animals associated with enforcement actions, including seizures, cruelty investigations, and protective custody cases.

5 Ensures proper identification, documentation, and chain-of-custody procedures are maintained.

6 Coordinates Suspected Animal Cruelty (SAC) case management activities with Field Services, veterinary staff, and law enforcement partners; supports large-scale or complex intake operations.

7 Maintains tracking systems for legal holds, case status, and outcomes while ensuring confidentiality of sensitive information.

8 Communicates Suspected Animal Cruelty (SAC) case status, operational priorities, and updates to internal and external stakeholders.

9 Assists the veterinarian with the preparation of reports and documentation for legal proceedings.

10 Monitor intake progress of all cases including Suspected Animal Cruelty (SAC) to ensure required due – out dates, and animals are transitioned to appropriate care or outcome.

11 Assists veterinarians with diagnostic and treatment procedures, including examinations, imaging, laboratory sample preparation, and necropsy support as applicable.

12 Performs medical triage and completes ordered diagnostics in the absence of a veterinarian, within scope of training.

13 Directing and reviewing the daily operations of a team, determining the priorities, and making course corrections as needed.

14 Performing euthanasia in humane situations, additionally for medial, space or behavioral needs as warranted.

15 Ensures compliance with City policies, departmental procedures, and safety regulations.

16 Maintains accurate records and documentation in applicable systems.

17 Participates in required training, meetings, and operational planning activities.

18 Performs other duties as assigned.

Knowledge, Skills & Abilities

• Knowledge of animal shelter operations, veterinary support practices, and humane animal care standards.

• Knowledge of supervisory principles, team leadership, and employee development practices.

• Knowledge of documentation standards, recordkeeping systems, and workflow coordination.

• Knowledge of forensic case handling and legal documentation processes (preferred).

• Ability to coordinate across multiple functional areas and manage competing priorities.

• Ability to perform medical triage in a clinical or shelter environment.

• Ability to maintain accurate records with attention to detail.

• Ability to communicate effectively with staff, law enforcement, and external partners.

• Ability to maintain confidentiality and handle sensitive information.

• Ability to work in a fast-paced, high-volume, and emotionally challenging environment.

MINIMUM QUALIFICATIONS:

EDUCATION

• High school diploma or GED

EXPERIENCE

• Four (4) years of experience working in a veterinary clinic, animal shelter, or other veterinary support environment, including experience with animal welfare organizations or animal law enforcement agencies.

AND

• Two (2) years of supervisory or lead experience.

LICENSE AND CERTIFICATIONS

• Valid Texas Driver’s License
• Basic Animal Control Officer Certification or ability to obtain within 6 months
• Euthanasia Certification (or ability to obtain within required timeframe)

PREFERRED

• Certified Veterinary Assistant (CVA) or Licensed Veterinary Technician (LVT)
• Experience with animal cruelty investigations, forensic case management, or law enforcement coordination
• Experience in a municipal or high-volume animal shelter environment

WORKING CONDITIONS

• Work performed in animal shelter and field environments with exposure to noise, odors, animal waste, and zoonotic diseases
• Exposure to aggressive, injured, or distressed animals
• Requires standing, walking, bending, and lifting up to 40 pounds, with assistance as needed
• May require extended hours, including evenings, weekends, holidays, and emergency response situations

Salary Range

 

$28.27 - $33.93

 

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.