This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Employment is subject to verification of pre-employment screening tests, which may include drug screening and background check when permitted by state or local laws.

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Summary of Role:

Leads pharmacy support operations to meet throughput and quality targets across queues and tasks. Coordinates preparation of audit-ready records, logs, and reconciliations, correcting discrepancies and implementing safeguards to prevent recurrence. Explains procedures and policy implications to align stakeholders and prepare concise manager-ready summaries with options and KPI impacts. Diagnoses recurring errors and cycle-time delays, implements approved workflow updates, and verifies impact across the team. Applies advanced knowledge of specialized procedures, systems, and controls while serving as a subject matter resource for edge cases and guiding cross-training coverage.

Responsibilities:

• Assist Pharmacy Manager in the day-to-day management of workload

• Collaborate with Pharmacists and Pharmacy Assistants to fulfill prescription orders

• Work independently on labeling and filling/refilling prescriptions

• Perform an independent double check for repeat prescription release

• Verify that customer receives correct prescription(s);

• Identify potential therapeutic issues and seek the Pharmacist’s therapeutic check

• Work collaboratively with Innomar and ABSG Patient Programs in fulfilling pharmacy responsibilities;

• Prepare/review and process billings, claims, disbursements and related documents

• Assist patients who are picking up prescriptions;

• Enter prescriptions into the computer; retrieve and/or correct data in computer

• Screen calls and gather relevant information for Pharmacist

• Order, maintain and prepare inventory of medication

• Review invoices or other documentation

• Pack and ship prescription orders

• Receive and maintain accurate inventory

• Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual

• obligations

• The Registered Pharmacy Technician is required to renew their OCP Registration on an annual basis, and to participate in

• the Quality Assurance Process on a regular basis, as part of their continuing education

• The Registered Pharmacy Technician will also be assigned other duties and tasks as required from time to time

Certifications:

• Pharmacy Technician diploma from an accredited college and successful completion of Structured Practical Training or

• successful completion of Ontario College of Pharmacists (OCP) Bridging Program and a Certificate of Registration with OCP

Skills and Knowledge:

• Two or more years of related pharmacy experience;

• Strong proficiency in Kroll required

• Proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint)

• Bilingualism, French/English is an asset

Minimum Skills, Knowledge, and Ability Requirements:

• Excellent knowledge of pharmacy operations

• Working knowledge of pharmaceutical industry and drug distribution practices

• Demonstrated excellence in customer service

• Business and financial acumen

• Strong analytical and mathematical skills

• Ability to communicate effectively both orally and in writing

• Effective interpersonal skills to work within a multi-disciplinary team

• Effective organizational skills; attention to detail

• Ability to consistently meet deadlines

• Excellent problem-solving skills to resolve issues effectively and efficiently

• Ability to work independently with minimal supervision

• Excellent time management skills

• Organized, with the ability to multi-task and maintain accuracy

• Meticulous attention to detail

• As part of your job duties, you may be required to lift up to 50 lbs.

Work Environment:
The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions:
The noise level in the work environment is generally quiet.

Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling,
repetitive motions, talking and hearing.
1. Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling,
repetitive motions, talking and hearing.
2. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.
3. 75% or more time is spent looking directly at a computer.
4. Associate is frequently required to stand, walk (or otherwise be mobile).
5. Ability to deal with stressful situations as they arise.

Experience and Educational Requirements:

• High School Diploma/GED or equivalent experience required.

• Associate's degree in pharmacy, health sciences, healthcare administration, business, operations management, or a related field, or equivalent experience preferred

• 3+ years of experience in pharmacy support and operations within a regulated healthcare environment, including queue management, documentation, and quality control, or a related field required

Certification in process improvement (e.g., Lean Six Sigma Yellow or Green Belt), pharmacy technician or dispensing certification or licensure, or equivalent preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies:

Affiliated Companies: Innomar Strategies