Medical Scheduler

LOCATION: Davao City, Davao Del Sur, Philippines, 8000

POSITION OVERVIEW:

The Medical Scheduler’s daily duties include handling email and phone correspondence, collecting basic patient information, and scheduling appointments. He/she serves as the initial contact with the patient, and excellent customer service skills are necessary for medical schedulers; they must be able to address patients' concerns and collect or update account information as necessary. He/she is responsible for planning needed follow-up calls or appointments. Certain labs and tests may need to be scheduled for the patient, as well as future appointments.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Set appointment schedule for consultation for plastic/orthopedic case patients on Tebow CURE Hospital waiting list.
2. Coordinate with focal persons of LGUs and municipalities for the schedule of appointments for consultation of patients residing in their area.
3. Conducts follow-up with focal persons of LGUs, municipalities, and to patients residing in distant places 1 week before the scheduled appointment to confirm and finalize details.
4. Issuance of appointment confirmation letter for patients residing outside Davao City.
5. Facilitating, encoding, and forwarding transport & accommodation requests of patients.
6. Conducts checking every after clinic if the patient arrived in their schedule.
7. Rescheduling of patients who did not attend their consultation date.
8. Contact patients two days before to remind them of their scheduled appointment (new, old, and post-op).
9. Monitoring of clubfoot patients (waiting list, scheduled, ongoing casting, and done surgery).
10. Encoding in a clinical appointment spreadsheet the follow-up schedule checkup of patients every after clinic.
11. Encoding in (EMR-Electronic Medical Record) details of ortho, cleft, P&O, and hernia patients for clinic appointments coming from Facebook and walk-in inquiry. 
12. Encoding in Primero and FileMaker details of patients a day before their scheduled consultation to add them to the clinic list.
13. Assist in the P&O clinic (communicating with patients about their schedule & answering their inquiries).
14. Assist in the Hernia clinic (Sets appointments, sending of instructions to guardians/parents of patients on what to bring during consultation). 

OCCUPATIONAL SAFETY & HEALTH:

• Uphold the highest standards of quality and efficiency in line with hospital quality programs (e.g. Safecare, DOH, etc.) requirements.
• Ensure a safe and secure work environment by strictly adhering to infection prevention and control protocols such as but not limited to handwashing, wearing of PPE, etc.
• Identifying, reporting & self-managing hazards where appropriate.
• Early and accurate reporting of incidents at work and raising issues of concern when identified.
• Commit to sustainable and eco-friendly work practices by minimizing waste, optimizing resource usage, and actively participating in initiatives that promote environmental stewardship.

OTHER DUTIES:

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the co-worker for this position within their scope of practice. Duties, responsibilities, and activities may change at any time with or without notice. Co-workers must perform other tasks, duties, and projects as assigned, as members of the team. It is also expected that every employee at any level shows initiative and willingness to contribute even in areas that are outside their normal job duties.
• Attend and participate in office devotionals, seminars, in-service education classes, on-the-job training programs, etc. 
• May be required to participate in mobile clinics or community outreach.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Minimum Education Required: Bachelor’s Degree in Social Work or any four (4) year course degree..
2. Licenses/Certifications; if any: None
3. Minimum Experience Required: Prior Receptionist experience, ideally in a medical clinic environment

KNOWLEDGE, SKILLS & ABILITIES: 

1. Knowledge of common medical terminology
2. Excellent communication skills and phone etiquette
3. Computer competency for data entry and the production of reports and schedules
4. Display kindness and be open to providing scheduling accommodations to patients, clients, or staff
5. Ability to manage multiple tasks in an efficient manner