- Location
- London Moorgate - Cross Border, United Kingdom
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Source
- Workday
Description
Your role
What you'll be doing
Salesforce CRM Manager
What We Need
Corpay is currently looking to hire a Salesforce CRM Manager within our Cross-Border division. This position falls under our Corporate Payments line of business.
In this role, you will be involved in all aspects of the CRM platform development life cycle, with specific responsibility for developing the CRM strategy and project/feature prioritisation, requirements engineering, and development oversight through testing, release, and support for products serving our end-user community.
Acting as a liaison between business and technology, creative problem-solving, excellent communication, and strong attention to detail are key skills expected in this role.
You will also be responsible for leading a team of Salesforce professionals across 3 regions.
How We Work
As a Salesforce CRM Manager, Corpay will set you up for success by providing:
Assigned workspace in our London office
Company-issued equipment
Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Working closely with stakeholders to drive and deliver the CRM strategy.
Guiding business requirements gathering and liaising with internal development teams to ensure smooth delivery of key projects.
Working with user groups, drafting training materials, and conducting user acceptance testing across multiple departmental projects.
Collaborating with product managers from other teams to develop and execute CRM solution strategy.
Engaging with business users and managers during the project initiation phase, including setting project and feature priorities, defining scope, user stories, and build designs.
Driving technical and operational excellence across all project areas, including requirements gathering, gap analysis, solution design, implementation, and release management.
Conducting User Acceptance Testing and end-user training.
Helping develop and roll out product feature documentation and training materials.
Designing and maintaining complex user roles, security, profiles, and workflow rules.
Managing key development requirements end to end.
Providing ongoing consulting and expertise in key areas of focus.
Qualifications & Skills
Minimum of 10 years of IT or related experience, with a solid background in product management/ownership, project/program execution, and management.
Minimum of 5 years’ experience as a CRM Lead.
Minimum of 3–5 years’ experience leading a Salesforce team.
Strong analytical skills, with the ability to transform business needs into technology products, information flows, solutions, and services.
Strong communication, presentation, organisation, facilitation, and negotiation skills.
Customer-focused approach, with the ability to establish and maintain strong partnerships with senior business leaders.
Demonstrated ability to manage multiple work streams effectively and work with multiple project teams and external consultants in a matrix organisation.
Previous experience working in a SCRUM or agile environment preferred.
Excellent problem-solving, documentation, and communication skills.
Strong project management skills and a positive attitude.
Ability to meet deadlines, handle multiple requests, and prioritise effectively.
Creative and analytical mindset with strong problem-solving skills.
Exceptional verbal and written communication skills.
Ability to communicate effectively at all levels of the organisation.
Ability to critically evaluate information from multiple sources, reconcile conflicts, distil high-level information into detail, and identify true business needs.
Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes.
Exceptional interpersonal skills, with the ability to build and maintain positive relationships with colleagues, stakeholders, and clients.
Benefits & Perks
4x Life Insurance
Pension Scheme – 5% employer contribution
Private Healthcare
25 days annual leave, with Holiday Buy/Sell options
Access to LinkedIn Learning
Free rewards and discounts via Gratitudes
About Corpay
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
