Rental Delivery Lead Associate - Winter Season

Seasonal

Who We Are:  At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.  

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts 
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

Lead delivery Associates are the face of Ski Butlers. At its core, our lead associates interact with customers daily by delivering equipment rentals to their accommodations, completing on-mountain support service and picking up gear at the end of their rental period. We empower our lead associates to build confident decision making, accountability and professional skills in the workplace. Lead delivery associates are responsible for upholding Ski Butlers and Winter Park Customer service standards while managing the flow of day to day operations..

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

ESSENTIAL DUTIES:

• Delivery: Completing scheduled and reactive ski/snowboard rental fittings while focusing on our three Key Customer Requirements:
• On Time: Arriving within 5 minutes of the agreed upon time
• Communication: Setting clear expectations around the entire scope of service
• Equipment: Choosing the right equipment for each guest given their skills and current conditions at the resort
• Support: Provide equipment support to our guests within 45 minutes
• Pickup: All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
• Maintain delivery vehicle cleanliness and fuel levels
• Packing orders for future delivery
• Setting up the next shift and future team members for success

OTHER DUTIES:

• Responsible for supporting Winter Park Resort Rental shops when not actively engaged in Ski Delivery activities.
• Making/Answering customer phone calls with a positive and inviting tone of voice
• Restocking delivery vehicles with extra equipment
• Plan delivery routes, support calls and pickups for the current and upcoming shift.
• Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
• Upselling existing guests via phone calls/texts in predelivery communication
• Taking reservations and issuing refunds
• Other duties as assigned

REQUIRED QUALIFICATIONS:

• Expect weekend and holiday work. Daily operations broken into morning and evening shifts.
• valid Driver's License required
• Ability to lift up to 80 lbs
• No previous rental experience required!

EDUCATION REQUIREMENTS:

• High School Diploma or GED

WAGE:

Hourly pay: $20.50 per hour + opportunity for tips

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

AN EQUAL OPPORTUNITY EMPLOYER: