Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Costumer Specialist will be responsible for providing comprehensive support to healthcare professionals, healthcare organizations, and internal stakeholders by managing operational processes, including contracting, payment processing, grants, donations, documentation, and cross-functional coordination with Legal, Compliance, Medical Education, Sales, Marketing, and other internal partners.

Responsibilities may include the following and other duties may be assigned:

·        Manage requests related to grants, donations, contracts, sponsorships, honoraria, and payments

·        Ensure compliance with internal policies, compliance processes, and applicable regulations

·        Coordinate reviews, approvals, and documentation with cross-functional teams

·        Monitor payments, deliverables, closeout documentation, and reconciliations

·        Maintain documentation integrity, process traceability, and quality standards

·        Coordinate HCP/HCO-related programs and projects

·        Participate in medical education activities and events

·        Identify opportunities to improve process efficiency, consistency, and transparency

·        Support audits, reporting activities, and regulatory requirements

 

 

Required Knowledge and Experience:

·        Bachelor’s degree with a minimum of 2 years of relevant experience supporting operational, administrative, program coordination, or shared services activities within a regulated environment

·        Experience managing documentation, contracts, payments, approvals, requests, and workflow tracking processes while ensuring accuracy, compliance, and documentation integrity

·        Proven ability to coordinate activities and collaborate effectively with multiple cross-functional stakeholders across different functions and organizational levels

·        Experience working with enterprise systems, data tracking tools, and business platforms to support process execution, reporting, and operational efficiency

·        Strong attention to detail, organizational skills, and ability to manage multiple priorities in a compliance-driven environment

·        Experience within the medical device, pharmaceutical, healthcare, or similarly regulated industries is preferred

·        Knowledge of HCP/HCO engagement processes, including contracting, honoraria, grants, donations, sponsorships, and payment administration

·        Understanding of healthcare compliance requirements and regulatory standards related to HCP/HCO interactions

·        Experience supporting audits, regulatory documentation, reporting activities, and process controls

·        Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook) and experience using contracting, payment, or workflow management systems such as SAP, Ariba, Veeva, Concur, or similar platforms

·        Strong stakeholder management, communication, and coordination skills, with the ability to work effectively in a fast-paced, cross-functional environment

·        Proficient in English

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).