Guest Services Representative - Patient Relation - St. Anne Hospital - PRN

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

0.01

Work Shift:

Days/Afternoons (United States of America)

Primary Function/General Purpose of Position

The Health Screener greets, screens and asks health related questions to all individuals, including employees, patients, and visitors, entering the facility or location. This role is key to ensuring that the on-site location is a safe and healthy environment for all patrons.

Essential Job Functions

• Explains to all personnel the purpose of the temperature screening at point of entry. Provide temperature screen and monitors for all individuals entering the healthcare facility.

• Follows all protocols established, including those if a person be identified by the screening assessment to be a suspected COVID-19 case, contacts appropriate management personnel if difficulty ensues.

• Practices appropriate health and safety protocols in accordance with BSMH COVID-19 guidance.

• Follows all requirements related to personal protective equipment, cleaning of work station, and social distancing practices.

• Complies with HIPAA guidelines at all time.

• Safely dispose of all disposable PPE including single use items such as gloves; and manage all clinical waste and ensure it is disposed of properly.

• Adheres to all standards and policies of Bon Secours Mercy Health.

• Demonstrates behavior consistent with the mission and core values of Bon Secours Mercy Health.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

None

Education

None

Work Experience

None

Training

None

Working Conditions

Periods of high stress and fluctuating workloads may occur.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.*

May be exposed to human blood and other potentially infectious materials.* 

May have periods of constant interruptions.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. 

What we offer
•    Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
•    Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
•    Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
•    Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
 

Department:

Patient Relations/Guest Services - St. Anne

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].