Laundry Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team!

Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Full-Time Laundry Supervisor who shares our passion for excellence and who infuses enthusiasm into everything they do!

About the role:

The Laundry Supervisor is a key member of the Housekeeping team and is responsible for overseeing the daily operations of the hotel's laundry, dry-cleaning (valet), and uniform room functions. This role ensures the highest standards of cleanliness, quality, efficiency, and inventory control while supervising staff, maintaining optimal linen and uniform inventory levels, implementing effective tracking systems, and ensuring the proper handling of all laundry, dry-cleaning, and uniform-related items.

This position reports to the Housekeeping Managers, operates on a rotating shift schedule, and includes on-the-job training.

What you will do:

• Supervise and coordinate laundry, valet (dry cleaning), and uniform room operations to ensure the timely and efficient processing of hotel linens, towels, guest laundry, dry cleaning, guest clothing, and colleague uniforms.
• Oversee uniform room operations, including the distribution, collection, alteration coordination, inventory management, and replacement of colleague uniforms to ensure standards of appearance are maintained.
• Maintain accurate inventory records and tracking systems for linens, uniforms, guest laundry, dry cleaning, and other laundry items, including soiled, clean, discarded, and stained goods.
• Monitor the quality of linens, terry, uniforms, and guest laundry, ensuring only clean, stain-free, well-presented items are returned to guests, colleagues, and operational departments.
• Report damaged or lost items promptly to the external laundry service and request credits or replacements as necessary.
• Ensure the regular rotation of linens and uniforms in circulation to prolong their lifespan and maintain consistent quality standards.
• Oversee the folding, finishing, presentation, and storage of terry towels, linens, and uniforms in accordance with established standards.
• Collaborate with Housekeeping, Spa, Food & Beverage, Human Resources, and third-party vendors to assess linen, laundry, dry cleaning, and uniform requirements based on occupancy levels, staffing needs, and event schedules.
• Assist the Housekeeping Management team with the preparation and maintenance of weekly schedules for laundry, valet, and uniform room operations.
• Assist in developing and maintaining monthly inventory sheets, uniform inventories, and poundage reports for financial and operational analysis.
• Support the implementation of monthly linen and uniform replacement strategies based on discard and wear-and-tear reports to maintain optimal PAR levels and inventory standards.
• Train and coach staff on proper laundry, dry cleaning, uniform handling, storage, inventory control, and reporting procedures.
• Ensure all laundry, valet, and uniform room operations comply with company standards, health and safety requirements, and service expectations.
• Assists other departments, as required, in resolving operational or guest-related issues.
• Responds appropriately to all hotel emergency and safety situations.
• Performs additional duties, tasks, and projects as assigned by hotel management.

What you bring:

• Minimum 1 year of previous supervisory experience, preferably in a hotel environment.
• Minimum 1 year of previous laundry, dry cleaning, or uniform room experience in a fast-paced operation.
• Completion of post-secondary education in Hospitality Management or a related field is an asset.
• Strong organizational skills with the ability to manage and prioritize multiple tasks and projects simultaneously.
• Ability to multitask effectively in a dynamic, fast-paced environment.
• Exceptional communication and interpersonal skills, with a strong command of the English language. Proficiency in additional languages is considered an asset.
• Strong understanding of and proficiency with Microsoft Office applications, including Word and Excel.
• Previous experience with the HotSOS system is an asset.
• Strong attention to detail and commitment to quality standards.
• Ability to lift up to 40 pounds and perform physical tasks including grasping, bending, and stooping.
• Ability to stand and walk for extended periods, up to 8 hours per day.

What we offer:

• Paid time off, including vacation days, floating days, and sick days
• Excellent Training and Development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meal per shift in our employee dining room, OASIS
• Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
• Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
• Monthly Employee Recognition celebrations and Bi-Annual Employee Parties

... and more!

The hourly wage for this role is $32.03.

Schedule & Hours:

This position requires an applicant with an open schedule and the ability to work all shifts, including weekends and holidays.

We look forward to receiving your application! 

Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.