*Packaged App Development Assoc Manager*

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.

Key Responsibilities

• Provide Subject Matter Expertise (SME) across Telecom Business Support Systems (BSS), with a focus on Mediation, Billing, and OFT/MFT platforms.

• Support business-critical transformation initiatives by leveraging strong telecom domain knowledge and technical expertise.

• Manage and provide Production Support for telecom applications, ensuring system stability, performance, and timely issue resolution.

• Lead end-to-end testing activities for production and non-production environments across BSS, Wholesale, and Customer Care applications.

• Collaborate with business users, technical teams, and client stakeholders to gather requirements, understand business needs, and align delivery priorities.

• Validate application functionality, business processes, and system integrations to ensure quality and compliance with business requirements.

• Analyze, troubleshoot, and resolve application issues, defects, and production incidents to minimize service disruptions.

• Support mediation and billing processes, including data collection, processing, validation, and reconciliation activities.

• Coordinate defect management activities, including root cause analysis, impact assessment, and resolution tracking.

• Participate in application maintenance, system enhancements, and deployment activities to support continuous business operations.

• Monitor system performance and identify opportunities for process optimization and service improvements.

• Ensure successful delivery of project milestones by supporting testing, release validation, and operational readiness activities.

• Contribute to improving customer and client experience by maintaining high-quality application performance and service delivery standards.

• Prepare and maintain project documentation, test artifacts, issue logs, and operational support materials as required.

• Work closely with cross-functional teams to drive effective communication, collaboration, and successful project outcomes.

Preferred Experience & Expertise

• 9+ years of experience in the Telecommunications industry.

• Strong expertise in Mediation, Billing, OFT/MFT systems, and Telecom BSS platforms.

• Experience supporting Wholesale and Customer Care applications within complex telecom environments.

• Proven experience in production support, application testing, incident management, and system maintenance.

• Strong analytical, problem-solving, stakeholder management, and communication skills.

Accenture Progressive Employee Benefits

To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

We are a WORK180 Endorsed Employer, to see our benefits and policies click here

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is a an EEO and Affirmative Action Employee of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity Statement for Australia and New Zealand:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.

We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to [email protected] or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. 

As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

 
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement