Mitigation Project Manager – Restoration & Emergency Services

Location: Marlborough, MA

Position Overview

Take the lead in restoring properties, rebuilding communities, and making a difference when it matters most!

Our Client, a leading provider of property restoration, mitigation, and disaster recovery services, is seeking an experienced and motivated Mitigation Project Manager to join its growing team.

This is an exciting opportunity for a hands-on restoration professional who thrives in a fast-paced environment, enjoys leading teams, and takes pride in helping residential and commercial property owners recover from unexpected disasters.

As a Mitigation Project Manager, you will oversee water damage mitigation, fire and smoke damage restoration, mold remediation, emergency response, and large-loss restoration projects from initial assessment through successful completion.

You will manage multiple projects, coordinate field crews and subcontractors, communicate with insurance adjusters and property owners, and ensure that every project is completed safely, efficiently, on schedule, and within budget.

The ideal candidate brings strong technical mitigation knowledge, exceptional leadership abilities, and a customer-first approach.

If you're ready to take ownership of challenging restoration projects and grow your career with an established industry leader, we want to hear from you!

Key Responsibilities

Mitigation & Restoration Project Management

• Manage residential, commercial, and large-loss mitigation projects from initial emergency response through completion.
• Oversee water extraction, structural drying, fire and smoke cleanup, mold remediation, demolition, contents handling, and other restoration activities.
• Conduct initial property inspections, assess damage, and develop comprehensive mitigation plans and scopes of work.
• Coordinate emergency mitigation services, including water damage response, moisture control, drying equipment placement, and structural stabilization.
• Ensure mitigation activities follow applicable IICRC standards, industry best practices, and safety requirements.
• Monitor moisture readings, drying progress, equipment performance, and overall project timelines.
• Oversee complex restoration projects, including high-risk, high-profile, and large-loss assignments exceeding $1 million when applicable.
• Coordinate mitigation-to-reconstruction transitions, ensuring accurate documentation and effective communication between teams.

Team Leadership & Field Operations

• Supervise multiple mitigation crews, field technicians, crew leaders, temporary workers, and subcontractors.
• Schedule personnel, equipment, materials, and resources to ensure timely project execution.
• Provide hands-on guidance to field teams while maintaining productivity, workmanship, and safety standards.
• Conduct regular jobsite inspections to monitor progress, quality, and compliance.
• Identify project challenges and implement effective solutions to minimize delays and additional costs.
• Mentor and develop mitigation technicians and crew leaders.
• Ensure company vehicles, tools, and equipment are properly maintained and used safely.

Estimating, Documentation & Financial Management

• Work closely with estimators to develop accurate scopes of work, project budgets, and restoration plans.
• Review and assist with Xactimate estimates for water mitigation, fire damage, demolition, and related restoration services.
• Maintain detailed project documentation, including photographs, moisture logs, drying records, equipment usage, labor hours, and daily progress reports.
• Prepare and manage project budgets, schedules, change orders, and cost tracking.
• Manage both fixed-price and time-and-materials projects.
• Track project profitability, monitor expenses, and ensure accurate billing documentation.
• Coordinate with insurance carriers, third-party administrators (TPAs), and adjusters to support claim documentation and approvals.
• Identify supplemental work and additional restoration services when appropriate.

Customer Service & Communication

• Serve as the primary point of contact for property owners, insurance adjusters, commercial clients, and other project stakeholders.
• Communicate project expectations, timelines, progress, and potential challenges clearly and professionally.
• Provide regular updates to customers, estimators, operations managers, and field teams.
• Address customer concerns promptly and maintain a high level of customer satisfaction.
• Build strong relationships with insurance professionals, vendors, subcontractors, and referral partners.
• Represent Our Client professionally during emergency response and disaster recovery situations.

Emergency Response & Availability

• Participate in emergency response operations involving water losses, fires, storms, floods, and other property disasters.
• Travel periodically to support large-loss and catastrophe restoration projects when required.
• Maintain flexibility to work rotational on-call emergency assignments.

Qualifications & Requirements

Required Qualifications

• Previous experience in property restoration, water damage mitigation, fire damage restoration, or disaster recovery.
• Demonstrated experience managing mitigation projects, restoration crews, and field operations.
• Strong understanding of water extraction, structural drying, moisture mapping, demolition, and mitigation procedures.
• Knowledge of IICRC restoration standards and industry best practices.
• Ability to manage multiple projects simultaneously while maintaining quality, safety, and profitability.
• Experience coordinating subcontractors, technicians, equipment, and materials.
• Strong understanding of project budgets, scheduling, documentation, and customer service.
• Excellent leadership, problem-solving, organizational, and communication skills.
• Ability to work in a fast-paced environment and respond to emergency situations.
• Valid driver's license and ability to travel locally to project sites.

Preferred Qualifications

• IICRC Water Restoration Technician (WRT) certification.
• IICRC Applied Structural Drying (ASD), Fire & Smoke Restoration Technician (FSRT), or Applied Microbial Remediation Technician (AMRT) certifications.
• Experience with Xactimate estimating software.
• Experience managing large-loss commercial mitigation projects.
• Familiarity with insurance restoration processes, TPAs, and carrier documentation requirements.
• Experience with moisture meters, thermal imaging equipment, dehumidifiers, air movers, and other structural drying equipment.
• Experience supervising multiple mitigation crews across several active jobsites.
• Background in reconstruction or construction project management is a plus.

Compensation & Benefits

Our Client offers competitive compensation and a comprehensive benefits package that may include:

• Competitive base salary based on experience.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Life and disability insurance.
• Employee Assistance Program.
• Professional training and certification opportunities.
• Career advancement and leadership development.
• Opportunities to participate in large-loss restoration projects.

Specific benefits and eligibility will be confirmed during the hiring process.

Why Join Our Client?

Make an impact. Lead a team. Build your future.

This is more than just a project management position. It's an opportunity to build a rewarding career in an essential, fast-growing industry where your experience and leadership make a real difference.

You'll have the opportunity to:

• Lead meaningful projects: Help homeowners and businesses recover from water, fire, storm, and other property disasters.
• Take ownership: Manage projects from emergency response through completion while driving operational excellence.
• Advance your career: Expand your expertise in mitigation, large-loss restoration, and disaster recovery.
• Develop your team: Lead skilled restoration professionals and help build a high-performing operation.
• Grow professionally: Gain exposure to complex projects, specialized training, and potential leadership opportunities.

Ready to Take the Next Step?

If you're an experienced Mitigation Project Manager, Restoration Project Manager, Water Mitigation Manager, or Restoration Operations Supervisor looking for your next career opportunity, we'd love to connect.

Apply today and take the next step in your restoration career!

Our Client is looking for professionals who bring technical expertise, leadership, accountability, and a passion for delivering exceptional restoration services.

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Equal Opportunity Employment: Our Client is committed to providing equal employment opportunities to qualified applicants.

Disclaimer: This job description outlines the general nature and responsibilities of the position and is not intended to be an exhaustive list of duties or qualifications