- Location
- Singapore, Singapore, SG
- Workplace
- Remote, Onsite
- Type
- Full-time
- Department
- Engineering
- Experience
- 1+ years
- Source
- BetterTeam
Description
Responsibilities:
- Maintenance of IT peripherals, including backup & recovery.
- Set-up, installation, re-installation, or migration of IT peripherals.
- Relocation of IT peripherals within premises.
- Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users ' IT-related requests.
- Troubleshoot hardware & software issues.
- User profile administration.
- Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
- Installation and configuration of software according to the customer's standard.
Requirements:
- Minimum ITE / Diploma in IT or equivalent.
- At least 1 year of working experience in the IT field.
- End-user support experience is preferred.
- Basic networking support & support in the OS platform.
- Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take the Initiative.
- Able to work under pressure and in a fast-paced environment.
Others:
- 5-day work week.
- Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer.
Skills
Customer Service