Apprentice. IT. Development Program

## What you’ll do:

We are seeking a motivated and enthusiastic Apprentice Scrum Master to support Agile delivery teams focused on Observability, Dynatrace, AIOps, and Service Reliability initiatives. This role is ideal for early-career professionals who are passionate about Agile methodologies, continuous improvement, IT operations, and digital transformation.

The Apprentice Scrum Master will work closely with Product Owners, Engineers, Architects, and Platform Teams to facilitate Agile ceremonies, track delivery commitments, remove blockers, and promote collaboration across observability initiatives including Dynatrace monitoring, service mapping, automation, and predictive operations.

• Facilitate Scrum ceremonies including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives.
• Support Product Owners in backlog grooming, prioritization, and sprint readiness activities.
• Track sprint progress and help ensure timely delivery of commitments.
• Maintain Agile boards and metrics using tools such as Jira and Azure DevOps.
• Coordinate delivery activities related to Dynatrace onboarding, monitoring enhancements, dashboards, and alert optimization.
• Work with observability engineers and platform teams to track action items and dependencies.
• Assist in organizing workshops and reviews related to service health, telemetry coverage, and observability adoption.
• Help monitor progress of automation and AIOps initiatives aimed at improving operational efficiency and reliability.

## Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 0-2 years of experience in IT, software development, project coordination, or Agile environments.

## Skills:

• Basic understanding of Agile, Scrum, and Kanban methodologies.
• Strong communication, facilitation, and organizational skills.
• Ability to work effectively in a collaborative team environment.
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams, Outlook).