- Location
- Taguig City, Philippines
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Operations
- Experience
- 2+ years
- Education
- Bachelor
- Source
- Workday
Description
Overview
At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.
We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams.
We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.
At QIAGEN, every day is an opportunity to make a real-life impact.
Join us, grow with us, and together, let's shape the future of biological discovery.
About the opportunity
As a Dispatch Representative, you will support the coordination of service operations and help ensure customers receive timely and effective assistance. Acting as a point of contact between customers, Service Engineers, and internal teams, you will assist with scheduling activities, service coordination, and parts logistics while maintaining accurate records and supporting day-to-day operational processes. This role is ideal for someone who is organized, customer-focused, and eager to develop a career in service operations within a dynamic international environment.
Contract Duration: 6 months
Shift Schedule: Night Shift
Your tasks include
- Coordinating service schedules and supporting the dispatch of Service Engineers to ensure timely customer support.
- Communicating with customers and internal stakeholders to provide updates on service requests and appointments.
- Assisting with spare parts ordering and logistics activities to support service operations.
- Maintaining accurate service records, documentation, and operational data within company systems.
- Monitoring service requests and following up on open activities to ensure timely resolution.
- Supporting process improvement initiatives by identifying opportunities to enhance operational efficiency and service quality.
- Collaborating with cross-functional teams to ensure a positive customer experience and smooth service execution.
Your profile
- Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, or a related field, or equivalent experience.
- Up to 2 years of experience in customer service, administration, logistics, service coordination, or a related field.
- Strong communication skills and the ability to interact effectively with customers and internal stakeholders.
- Good organizational skills with the ability to manage multiple tasks and priorities.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience using ERP, CRM, or service management systems is an advantage but not required.
- Strong attention to detail, problem-solving skills, and a willingness to learn in a fast-paced environment.
What we offer
Bonus/Commission
Local benefits
Referral Program
Volunteer Day
Internal Academy (QIALearn)
Employee Assistance Program
Hybrid work (conditional to your role)
Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.