- Location
- Remotely in the USA · New York, New York, United States
- Workplace
- Remote
- Type
- Full-time
- Department
- Solution Engineering & Services
- Seniority
- Lead
- Experience
- 7+ years
- Source
- Greenhouse
Description
About Parloa
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
As Lead Solutions Engineer, you will drive revenue by owning the full technical sales process, proving the value of Parloa's platform to enterprise prospects and earning the confidence of their technical teams from first demo to signed deal.
This is your opportunity to be the technical voice that wins enterprise deals in one of the fastest-moving categories in tech, and to shape both how customers adopt agentic AI and what Parloa builds next.
Areas of ownership:
- Technical Sales Leadership: Co-own accounts and sales campaigns with your assigned sellers in your territory, leading every technical stage of the deal cycle so enterprise prospects move confidently from evaluation to commitment.
- Demos and Proof of Value: Build tailored demos and conversational AI experiences across voice and chat, showing integrations with customer systems that prove technical feasibility and build trust with technical stakeholders.
- Solution Architecture: Design scalable, robust architectures and address data security and compliance requirements so enterprise IT teams trust the solution and security reviews stop being a blocker.
- Customer Advocacy and Product Influence: Bring customer needs back into product roadmap discussions, working with Product Management, Customer Success, and Sales Enablement so the platform keeps pace with what enterprises need.
- Process and Team Excellence: Improve internal processes, documentation, and ways of working across the Solutions Engineering team, and represent Parloa at client on-sites, external events, and company gatherings (20-30% travel).
Who you are:
- 7-10+ years of experience as a Solutions Engineer, ideally at a SaaS vendor, with a strong grasp of enterprise sales processes and frameworks such as MEDDPICC
- Deep experience in contact center (CCaaS or UCaaS), VoIP, and telephony, including call flow, voice, and chat design
- Deep knowledge of enterprise technology stacks (Azure, AWS, GCP) and hands-on experience integrating and maintaining APIs
- Working understanding of Generative AI and LLMs, with competency in prompt engineering and design
- A confident presenter who can lead with credibility in front of both technical and executive audiences; experience with Channel, ISV, or GSI partners or in a fast-paced startup is a strong plus
Our recruiting process:
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Why Parloa?
We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.