Customer Service Representative – Complaint Team

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll provide excellent customer support throughout the service lifecycle, from initial contact through order fulfillment. Working in our collaborative environment, you'll handle customer inquiries, process orders, manage quotations, and maintain customer data while working with cross-functional teams to deliver outstanding results. This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success.

You'll serve as a key point of contact for both internal and external customers, demonstrating strong problem-solving abilities while maintaining high standards of accuracy and efficiency. Using various ERP and CRM systems, you'll process orders, track shipments, resolve issues, and ensure customer satisfaction through proactive communication and follow-up. As part of our customer-focused team, you'll contribute to continuous process improvement initiatives while upholding our core values of Integrity, Intensity, Innovation, and Involvement.

REQUIREMENTS:
• Minimum 1 year of customer service experience, particularly in SSC/multinational environment preferred
• Government Body award or equivalent certification
• Strong written and verbal communication skills in English; additional European language proficiency highly valued
• Proficient in Microsoft Office applications
• Experience with ERP systems (Oracle/SAP) beneficial but not required - training provided
• Excellent attention to detail and accuracy in data entry and documentation
• Strong problem-solving abilities and capacity to manage multiple priorities under deadlines
• Collaborative with positive attitude and exceptional teamwork skills
• Ability to work independently and take initiative in routine tasks
• Professional judgment and diplomacy in handling customer interactions
• Experience using CRM systems and customer service software preferred
• Ability to adapt to new processes and technologies
• Strong organizational skills and ability to prioritize effectively
• Flexibility to participate in cross-training and support activities as needed