Business Technology Analyst and Product Owner / Program Management I

This position is only open to Colorado state residents.

Note: This posting may fill more than one vacancy.

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Colorado for All Philosophy: Colorado for All means working toward a Colorado where everyone has the opportunity to succeed. It means we support the basic human rights of our neighbors regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education level, disability, socio-economic status, or any other visible or invisible identity.

The Department of Personnel & Administration (DPA) is the foundation for dependable state government, leading with responsiveness, integrity, and teamwork. We provide services to other government agencies and all Coloradans by taking bold initiative toward a government with engaged employees, innovative solutions, and constructive partnerships.

DPA provides a wide range of programs and services, from custodial & maintenance to financial and human resources support, which assist other state agencies in fulfilling their missions.  At DPA, there are countless opportunities to contribute to meaningful work that supports and serves the people of Colorado. The wide variety of positions in DPA allow individuals to learn about state operations and provide for long-term career growth.

If your goal is to build a career that makes a difference and build greater public confidence in good government, consider joining the dedicated people of the State of Colorado; it's a chance to combine your expertise with public service. Our professionals strive to support state government and the residents of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more.

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Why We Want You:

We want your expertise, positive energy, drive to succeed, and love of this great state as we work to elevate the expectations Coloradans have of their government.

What You'll Get From Us:

In return for the skilled work you do, DPA provides a competitive compensation and benefits package to accompany employment opportunities. Please see the Benefits Overview video for details on the benefits offered to employees.

The IDS North Business Technology Applications and Infrastructure Lead serves as the business product owner for technology supporting print, mail, design, variable data production, and delivery services. The position represents the business and operational needs of IDS North and serves as the primary liaison among IDS leadership, functional teams, the DPA Product Director’s Office, OIT, vendors, and other partners. 

This position establishes business priorities, defines requirements, coordinates technology initiatives, supports procurement and vendor management, leads business testing and operational readiness, and helps ensure continuity of technology-dependent services. The position works with OIT and vendors on technical architecture, infrastructure,
cybersecurity, system upgrades, maintenance, and incident resolution. OIT and applicable vendors retain responsibility for technical administration and implementation.

This position provides functional leadership but does not exercise formal supervisory authority.
Core Responsibilities:

• Business Product Ownership: Maintain business ownership of the applications and technology required for daily print, mail, design, variable data production, and delivery operations.

• Technology Coordination: Serve as the primary business liaison to OIT for application, hardware, infrastructure, architecture, cybersecurity, and support activities.

• Project and Change Leadership: Coordinate business participation in technology projects, upgrades, replacements, patches, testing, implementation, training, and organizational change.

• Operational Continuity: Work with OIT, vendors, and operational leaders to identify technology risks, minimize service interruptions, coordinate incident response, and support recovery of critical operations.

• Technology Governance: Help ensure that technology decisions and business processes align with applicable DPA and OIT requirements, including security, accessibility, records management, data governance, procurement, and technology lifecycle standards.

A summary of the duties and responsibilities will include, but are not limited to, the following:

System and Application Management:

• Application Portfolio Management: Maintain the IDS North application and technology catalog, including each system’s business purpose, functional scope, ownership, users, dependencies, licensing, support arrangements, lifecycle status, and continuity requirements.

• Business Requirements and Prioritization: Work with operational leaders and users to identify business needs, document requirements, evaluate proposed solutions, and prioritize enhancements and technology investments.

• User Access Coordination: Coordinate application access requests and periodic access reviews with supervisors, application owners, and OIT in accordance with applicable security requirements

• Licensing and Vendor Management: Manage software licensing, purchase orders, renewals, service-level agreements, vendor performance, and support escalations to help ensure continuity of service and appropriate vendor support.

• Change and Risk Coordination: Evaluate the operational effects of patches, releases, upgrades, and configuration changes. Coordinate implementation schedules,  communications, testing, contingency planning, and business validation with OIT and operational leadership.

• Incident Coordination: Serve as the primary business contact for significant application and infrastructure incidents. Communicate business impacts, establish operational priorities, coordinate with OIT and vendors, and track issues through resolution.

• Application Optimization: Review the application portfolio with functional managers, OIT, and the DPA Product Director’s Office to identify opportunities to consolidate systems, reduce duplication, improve integration, manage risk, and control costs.

• Audit and Compliance Support: Coordinate IDS North’s participation in internal and external technology audits, security assessments, compliance reviews, and records requests. Gather and validate supporting documentation, including system inventories, user access records, licensing information, vendor agreements, change records, testing results, and applicable policies and procedures. Work with OIT, operational leaders, vendors, and other stakeholders to respond to audit inquiries, track findings, develop corrective action plans, and document remediation through completion.

• Control Monitoring: Periodically review application ownership, user access, licensing, system documentation, vendor performance, and technology lifecycle information to identify gaps and support ongoing audit readiness.

Product Roadmap and Implementation Strategy:

• Technology Roadmaps: Develop and maintain business technology roadmaps reflecting operational priorities, system dependencies, vendor plans, lifecycle needs, risks, and anticipated investments.
• Vendor and Testing Coordination: Coordinate with software vendors regarding product roadmaps and lead business testing and validation activities with OIT, Operations, and the Variable Data Production team.
• Implementation Readiness: Develop implementation plans addressing requirements, testing, communications, training, operational readiness, service continuity, support, and post-implementation review.
• Procurement Support: Assist DPA Contracts and Purchasing with requirements development, market research, vendor evaluations, solicitations, cooperative purchasing, and sourcing activities.
• Infrastructure and Lifecycle Planning: Represent IDS North’s business requirements during OIT-led architecture reviews, capacity planning, performance assessments, and hardware and software lifecycle planning.
• Budget Planning: Develop cost estimates and recommendations for licensing, maintenance, upgrades, replacements, and future technology investments.

Communication, Training, and Stakeholder Engagement:

• Stakeholder Communication: Provide clear and timely updates regarding technology initiatives, service interruptions, risks, decisions, planned changes, and implementation activities.
• User Documentation: Develop and maintain business process documentation, user guides, frequently asked questions, release communications, and training materials.
• Training and Adoption: Coordinate and deliver training to support effective adoption of applications, system changes, and updated business processes.
• Knowledge Sharing: Help functional leaders and users understand application capabilities, support processes, security responsibilities, and available technology resources.
• Cross-Functional Coordination: Facilitate collaboration among IDS North, the DPA Product Director’s Office, OIT, vendors, and agency partners to resolve issues and advance shared priorities.

Perform additional job-related responsibilities and special projects assigned by the appointing authority or designee. 

• Participate in continuity planning, emergency response, operational recovery, and other time-sensitive activities when IDS North technology services are affected.
• Maintain records and documentation necessary to support management oversight, audits, procurement, vendor management, and technology governance.

*A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. Resumes will not be reviewed for minimum qualification screening. If it is determined that you meet the minimum qualifications, your application will also be used as part of the comparative analysis process to identify a top group for further consideration.

This position is advertised in line with the Governor’s executive order (Executive Order 2022 015) focused on skills-based hiring practices that focuses on the knowledge, skills, and abilities specific to the job and aligns the hiring process accordingly. Skills-based hiring reduces potential barriers for applicants and allows for reduced bias in the hiring process by providing a direct description of skills that are unique to the duties assigned to the position with a recognition that the applicant may have developed these skills through education, training or past experiences.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application. 

Class Code & Classification Description:

H1A2XX

Program Management I

Minimum Qualifications: 

Experience Only:
Eight (8) years of relevant experience in an occupation related to the work assigned to this position
Or
Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to eight (8) years

The exceptional candidate will possess the proven ability or accomplishment in the following preferred qualifications:

• Experience in IT architecture design, systems and infrastructure implementation.

• Ability to process map key workflows and apply lean principles to increase robustness.

• Strong written and verbal communication skills.

• Experience in the print industry

• Previous State Service related to the work assigned to the position.

• IT cloud and infrastructure implementation.

• Documentation: Standard operating procedures, Process flow diagrams, Process workflows

• Ability to process map key workflows and apply lean principles to increase robustness. 

• Strong written and verbal communication skills.

• Direct personnel management preferred.
  
  
  

Conditions of Employment:

• A pre-employment criminal background check will be conducted as part of the selection process.

Appeal Rights:

An applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website,https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: [email protected]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

Employment Philosophy: The State of Colorado strives to build and maintain workplaces that value and respect all Coloradans. We are building a Colorado for All through a commitment to equal opportunity and hiring based on merit and fitness. The State is committed to non-discriminatory practices in hiring, employment, and advancement opportunities.

Accommodations: The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Heather Siegal [email protected]