Associate Engineer, Shop Technology

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview:
The Associate Shop Technology Engineer supports the administration, testing, release management, and ongoing reliability of technology solutions used across Dutch Bros shops. This role partners with Shop Technology, Product, Engineering, Operations, Technology Support, and external technology partners to maintain reliable systems and improve shop operations. The position may support point-of-sale, payments, labor, mobile, digital ordering, and other shop technology platforms as business needs evolve. Responsibilities include platform administration, Tier 3 support, technical troubleshooting, release coordination, documentation, and process automation. The role works within established standards, contributes recommendations, and supports increasingly complex assignments with guidance from senior team members and technical partners.

Job Qualifications:
Required

• Bachelor’s degree in computer science, information technology, engineering, business systems, or a related field, or equivalent practical experience.
• 0–2 years of experience in application support, systems administration, technology operations, engineering, or a related area. Relevant shop experience, internships, academic projects, and hands-on technical work may be considered.
• Basic understanding of business applications, APIs, system integrations, databases, and application-support practices.
• Familiarity with software testing, debugging, and technical troubleshooting.
• Ability to learn and support enterprise and shop technology platforms.
• Strong written and verbal communication skills, including the ability to work with technical and non-technical partners.
• Strong problem-solving skills, curiosity, attention to detail, adaptability, and willingness to learn.
• Ability to follow established security, change-management, and technology standards.
• Ability to provide occasional after-hours support for planned releases or critical production issues.

Preferred

• Experience working in a Dutch Bros shop.
• Experience supporting retail, restaurant, or other operational technology.
• Familiarity with API tools, JSON, SQL, scripting, or low-code automation.
• Experience with ticketing, monitoring, logging, or application-support tools.
• Experience with system access, configuration, location setup, testing, or release coordination.
  

Location Requirement: 
This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Result Areas (KRAs):
Platform Administration and Support

• Support the configuration, access, setup, monitoring, and ongoing administration of Shop Technology platforms.
• Provide Tier 3 support for escalated system issues and coordinate with internal teams and external partners as needed.
• Investigate technical issues, document findings, and contribute to sustainable resolutions.

Testing and Release Management

• Support testing and validation for system changes, integrations, enhancements, and releases.
• Coordinate release activities and help confirm that changes meet expected business and operational outcomes.
• Provide occasional after-hours support for planned releases and critical production issues.

Operational Reliability

• Perform recurring monitoring, reporting, and data-quality checks.
• Help identify system risks, recurring issues, and opportunities to improve reliability.
• Support incident investigation and follow-up activities.

Documentation and Administration

• Create and maintain technical documentation, support procedures, release records, and knowledge articles.
• Maintain accurate work records and communicate status, risks, and outstanding actions.
• Follow Dutch Bros security, change-management, and technology standards.

Automation and Continuous Improvement

• Identify opportunities to reduce repetitive work and simplify operational processes.
• Support configuration-based automation and, where appropriate, use API tools, SQL, scripting, or low-code solutions.
• Contribute recommendations for improving system support, testing, and operational practices.

Skills:

• Business Application Support
• Systems Administration
• Tier 3 Support
• Technical Troubleshooting
• Systems Integration
• APIs and SQL
• Testing and Quality Assurance
• Release Management
• Process Automation
• Monitoring and Operational Reliability
• Documentation
• Problem Solving
• Communication and Collaboration
  
  Physical Requirements:
  
  

• In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
• Must be able to collaborate in-person with occasional impromptu in-person meetings 
• Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
• Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches.  Must be able to occasionally move or lift office items up to 25 pounds
• Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
• Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
• Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
• Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. 
• Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Compensation:

The role starts at $61,900 annually, with flexibility to increase based on the candidate’s experience and qualifications.

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!