Furniture and Rug Specialist

Description

Summary:

Provide exceptional customer service and support to customers and sales representatives by assisting with furniture and rug quotes, orders, product information, and order status inquiries through phone, email, and web communications.

Essential Duties and Responsibilities:

• Develop and maintain a strong knowledge of furniture, rugs, and related products to effectively support customers, sales representatives, and internal teams.
• Accurately process and enter customer furniture and rug orders into the order management system.
• Prepare and enter customer quotes using web-based and Excel quoting tools.
• Respond to incoming calls and emails promptly and professionally.
• Coordinate with workroom and production teams to ensure quality standards and delivery commitments are met.
• Monitor and manage furniture and rug orders from placement through final shipment, providing updates as needed.
• Maintain accurate records in the AS00 Workflow system, including deposits, freight charges, final balances, COM (Customer's Own Material) shipments, and other pertinent order details.
• Enter, track, and update customer claims in company systems and spreadsheets.
• Collaborate with internal departments to resolve customer inquiries and ensure a positive customer experience.
• Maintain a safe, organized, and efficient work environment.
• Utilize company materials, systems, and equipment effectively and responsibly.
• Comply with all departmental and company policies, procedures, and safety guidelines.
• Perform additional duties and special projects as assigned.
• Responsibilities may be modified as business needs and management direction require.

Requirements

Qualifications:

• High school diploma or equivalent required.
• Minimum of two years of experience in a fast-paced customer service environment.
• Ability to exercise sound judgment, problem-solving skills, and independent decision-making.
• Knowledge of furniture manufacturing, construction, or related products preferred.
• Typing proficiency of at least 45 words per minute.
• Proficient 10-key data entry skills.
• Working knowledge of standard office equipment and technology.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Basic mathematical and analytical skills.
• Ability to work collaboratively and effectively with customers, coworkers, vendors, and management.
• Demonstrated ability to plan, prioritize, and organize work for maximum efficiency and accuracy.
• Consistently communicate in a professional, courteous, and customer-focused manner.

Physical Requirements:

The essential functions of this position include, but are not limited to the following:

In terms of an 8-hour workday, this position requires:

• 6 hours sitting
• 2 hours standing

Activity: This following shows the actual time spent on each activity for this position.

• Bending/Twisting – Up to 2 hours
• Reaching – Up to 4 hours
• Lifting – Up to 2 hours
• Pushing/Pulling - 0 hours
• Speaking – 4 to 6 hours
• Writing – 2 to 4 hours
• Typing or CRT Inputting – 2 to 4 hours
• Filing – Up to 2 hours
• Climbing – Up to 2 hours
• Reading – 4 to 6 hours
• Driving – 0 hours

The following activities are essential in your job function.

• Hearing – 6 to 8 hours
• Seeing – 6 to 8 hours

Lifting is essential in your job function.

• Up to 40 lbs. – Up to 2 hours

Repetitive foot movement such as operating foot controls.

• Both feet – Walking between buildings

Your job requires you to use your hands for repetitive action.

• Simple Grasping – Up to 2 hours
• Firm Grasping – Up to 2 hours
• Fine Dexterity – Up to 2 hours

In your job, you may be around the following working conditions.

• Exposure to dust, fumes and/or gases – 2 to 4 hours
• Exposure to noise – 2 to 4 hours

The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.