Director, IT Operations & Infrastructure

POSITION SUMMARY:
The Director of Infrastructure and Operations provide leadership for the stability, resilience, security, and cost effectiveness of enterprise infrastructure services across on-premise, co-located, and cloud environments. This leader ensures infrastructure operations enable business growth, reduce operational risk, and deliver effective technology services to our employees and Members. This role sets direction, establishes operating expectations, and ensures internal teams, providers, and partners operate with clear accountability for outcomes. The position is integral to providing, managing, and maintaining high-quality solutions that enable the business units to deliver on its mission.
PRIMARY RESPONSIBILITIES:
•Defines and drives specific cultures to attract and retain the best technical and operational talent in the industry.
•Develops and measures high-performance teams; and provides coaching, mentoring, and career development for the team members.
•Own enterprise infrastructure operations across compute, storage, backup, monitoring, and cloud, ensuring availability, performance, resilience, and scalability.
•Manage infrastructure budgets, cost drivers, forecasting, allocation, capacity planning, and cloud cost optimization aligned to business demand.
•Ensure infrastructure operations meet cybersecurity, audit, regulatory, vulnerability remediation, patching, and resilience requirements.
•Translate business needs into infrastructure priorities, investment decisions, and operational plans, and ensures senior management understands industry, company, and customer technical direction and challenges.
•Works with business units driving product requirements, application, roadmaps, and delivery of solutions for customers.
•Create clarity around roles, decision rights, service ownership, and performance expectations.
•Develop leaders and teams capable of operating with discipline, urgency, accountability, and customer focus.
EDUCATION AND EXPERIENCE:
BA/BS degree in Computer Science/Information Technology or related field, or equivalent years relevant experience plus 10+ years of experience in a development and/or Systems Engineering Role.
Director, IT Operations & Infrastructure October 2026
SKILLS, KNOWLEDGE, and ABILITIES:
•7-10 years of senior leadership experience in enterprise infrastructure operations across hybrid and cloud environments.
•Demonstrated success leading infrastructure reliability, service management, governance, security alignment, and financial discipline at scale.
•Strong executive communication skills with the ability to translate technical operations into business impact, risk, and investment decisions.
•Experience building high-performing teams and operating models across internal staff, technology partners, and strategic vendors.
•Relevant experience with IT service management, cloud operations, cybersecurity practices, and enterprise infrastructure modernization.
•Ability to effectively mentor staff for operational and support excellence.
•Ability to establish a constructive and informative relationship with employees, management, and vendors
PHYSICAL DEMANDS:
No unusual physical demands
WORKING CONDITIONS:
Basic office setting