Pool Ambassador

Overview

The Ambassador is responsible for greeting and checking credentials for pool entry. S/he will be responsible for assuring sales of outdoor amenity, as well as food and beverage delivery to waiting guests.  The Ambassador will always conduct them self in a manner that supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment.

 

The Ambassador shall strive to provide exceptional service to our pool guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Responsibilities

• Plans and coordinates flow of guests at the Cove
• Greets incoming guests
• Have a daily In-House list as well as VIP list
• Cleans and resets lounge chairs and dining area as needed- opens\closes umbrellas daily
• Ensures guests are comfortable and welcome if required to wait
• Responds to guests’ questions in a professional manner
• Maximizes the seating of the Cove
• Attends mandatory monthly department meetings
• Assists servers, bussers and bartenders with refilling beverages and/or clearing lounge chairs
• Delivers food to guests using assigned seating chart
• Rotates through the slide attendant position daily, working with the lifeguard to ensure guests use the water slide safely and one at a time
• Completes all assigned side-work, obtaining MOD or Supervisor signature when complete
• Informs server, bar staff or manager of any potential guest issues
• Familiarizes him/herself with menu & make recommendations on menu as needed
• Remove soiled towels as guests are complete with them
• Prep Cabanas for each guest, cleaning up afterwards
• Assists servers with monitoring lounge chairs for customer satisfaction, quality and additional service
• Maintains water service station, garbage removal and food service condiments
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Addresses any guest issue promptly and with concern
• Offers guests assistance with resort directions, activity suggestions, etc.
• Provides assistance to pool staff as needed

Qualifications

• High school education preferred
• Prior food and beverage experience preferred
• At least six months customer service experience preferred
• Must have or be able to obtain prior to start date a valid OLCC card, Food Handlers Card
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat);
• Must be able to frequently lift and carry up to 25 lbs at shoulder height,