Operations and Customer Quality Engineer

Key Responsibilities

Hardware Manufacturing Customer Experience Quality Engineering position

• Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests to verify and improve Product Quality.

• Gathers operational and test data and evaluates results.

• Develops and uses procedures.  Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.

• Analyze operational data – extensive analysis with Excel (Pivot and VLOOKUP); Develop and implement recommendations.  

• Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs 

• Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.

• Reduces qualification cycle time and cost while still meeting quality performance requirements. 

• Responsible for driving Continuous Improvement in the Quality of AMAT’s product portfolio

• Eliminate customer complaints and escalations. Participates in and may lead audits. 

• Work and demonstrate ability to closely lead multi-functional teams including but not limited to: experienced design and development engineers, Quality and Reliability engineers, Supply Chain Management teams, suppliers and technology partners in order to acquire and implement best known methodologies and deliver a better quality and customer experience than in current portfolio.

• Monitor field customer performance of product to identify issues and allow for early investigation and mitigation

• Drive investigation, capture, Root Cause Analysis, Containment, Corrective Action, Process Improvement to prevent issue recurrence, Monitor plans using statistical methods

• Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio

• Drive customer escalation resolution (root cause analysis, Containment, Corrective Action and Process Improvements following the 8D discipline format) to prevent recurrence of problems

• Drive Design, Quality, Reliability, lessons learned and VoC (Voice of Customer) requirements into new product designs to improve the quality and reliability of new products.

• Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio.

• Drive customer escalation resolution

Requirements

• Bachelor's Degree – Mechanical/Electrical Engineering, Computer Science or related Engineering Technology

• Advanced Quality Certifications

• 5-8 Years of Quality function experience in general industrial equipment, automotive, heavy engineering, medical etc. Semicon is preferred

• Drive investigation 8D/SCAR Root Cause analysis and Corrective Action, Containment, Prevention, Proliferation measures, FMEA, DMAIC, Green Belt Certified or equivalent, Analytical tools (Paretos, Histograms, Ishikawa (Six Elements), Scatter, Control charts, checklists). Prevent recurrence.

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

• Microsoft Office applications (Excel proficiency required), Power BI

• Experience in high volume manufacturing environments

• Proven track record working and managing customer issues and suppliers Key Performance Indicators (KPIs)

• Manage and coordinate customer PPM (Parts per Million) against supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators

• Knowledge of Quality systems and measurements, Lean Manufacturing, Advanced Product Quality Planning (APQP), Product Part Approval Process (PPAP), PFMEA, ISO9001, Quality Assurance tools

• Undertake special projects as required

• Lead, Contribute and support continuous improvement activities

• Prepare and present reports at group meetings and internal customers

• Understanding of engineering drawings and manufacturing processes

• Ability to work in a diverse and dynamic environment

• Planning and prioritizing activities

• Good communication and interpersonal skills

• Negotiation and Influencing skills

• Ability to present data effectively

• Problem-solving skills

• Team working skills

• Analytical skills

• Time management

• Understanding of cost and financial impacts

On-Site support job 100% - not Hybrid, No Relocation allowance, 12 % Analytical