Online Learning Support Specialist

Company: Lone Star LawyersLocation: United States (Remote)Job Type: Full-Time / Part-Time (Remote)Position OverviewLone Star Lawyers is seeking a reliable and detail-oriented Online Learning Support Specialist to support users of digital learning platforms and ensure a seamless online learning experience. The successful candidate will assist with platform navigation, technical troubleshooting, and user support while maintaining high service standards in a fully remote environment.Key ResponsibilitiesProvide assistance to users regarding online learning systems and platformsSupport course access, navigation, and technical troubleshootingRespond promptly to inquiries via chat, email, or support ticketsMonitor learning activities and report technical issues when necessaryMaintain accurate records of user interactions and support requestsGuide users on platform features and best practicesCollaborate with internal teams to resolve complex issuesEnsure compliance with company policies and data privacy standardsRequirementsHigh school diploma or equivalent (Associate’s or Bachelor’s degree preferred)Experience in customer support, education support, or technical assistance is a plusStrong written and verbal communication skillsBasic computer proficiency and troubleshooting skillsAbility to work independently in a remote environmentStrong attention to detail and problem-solving abilitiesReliable internet connection and secure workspacePreferred QualificationsExperience with Learning Management Systems (LMS) such as Moodle, Canvas, or similar platformsBackground in education, training, or e-learning supportStrong organizational and time-management skillsBenefitsFully remote position (United States)Competitive compensationFlexible work schedulePaid training and onboardingOpportunities for career growth and advancementSupportive and collaborative work environmentWork-life balanceEqual Opportunity EmployerLone Star Lawyers is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.